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Forum Discussion
Edwardlotz
Aug 16, 2020Guide
Losing Wi-Fi internet connection on rbr850 system
I have the rbr850 system. I lose the WiFi internet connection on bot units router and satellite several times per week. All direct wired connections to the router continues to have an internet connect...
Mikey94025
Aug 16, 2020Hero
Edwardlotz wrote:
I have the rbr850 system. I lose the WiFi internet connection on bot units router and satellite several times per week. All direct wired connections to the router continues to have an internet connection. I have to reboot the router to get Wi-Fi internet connection to work again.
My firmware is v3.2.15.32. On both units.
Any thoughts on what to do?
We need a little more information to narrow this down. I am not aware of an issue where the wired connectivity is there but the wireless connectivity is broken. However, we do not know if your wireless devices that lose connection are connected to the router (which is working because the wired devices to it have internet) or to one of your satellites.
Do you have any wired devices to your satellites that have or have not lost connection at the same time as your wireless devices? Alternatively, when your wireless devices lose connectivity if you power off your satellites then do they regain connectivity again? This information will tell us if the problem is in the router's wireless or if it is an entire satellite losing connectivity.
BTW I have a similar problem with one of my satellites losing connectivity, causiing behavior like you describe (wireless devices to that satellite lose internet but other devices are just fine): https://community.netgear.com/t5/Orbi-AX/RBS850-satellites-lose-internet-and-gateway-connectivity-several/m-p/1952486#M5573
I upgraded to the newly-released V3.2.16.6_1.4.4 firmware yesterday and things are working so far (I need a few days of non-interruption before declaring it solved). Therefore I recommend you at least upgrade to V3.2.16.6_1.4.4 and see if that helps you. I don't yet see it on the downloads page so you'll have to wait until your orbilogin.com admin website offers it to you for automatic upgrade.