NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Losing Wi-Fi internet connection on rbr850 system
I have the rbr850 system. I lose the WiFi internet connection on bot units router and satellite several times per week. All direct wired connections to the router continues to have an internet connect...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last FW update?
Edwardlotz wrote:
I have the rbr850 system. I lose the WiFi internet connection on bot units router and satellite several times per week. All direct wired connections to the router continues to have an internet connection. I have to reboot the router to get Wi-Fi internet connection to work again.
My firmware is v3.2.15.32. On both units.
Any thoughts on what to do?
I have a duplex so the touter is in my unit and the satellite is in my tenets. The sq ft is about 900 rack. Based on direct distance between the two units would be about 30 ft.
I had problems when setting up the satellite and router I usually like to change my channels to try and get the best. Well I was still in warranty and was on the phone for hours trying to get the satellite to connect. The rep changes all mr settings back so he said thaet where needed like they were set. 2.4 is set at auto and 5 is set at 48.
Also I live on a small island and there are houses and condos etc all over. I probably get a minimum of 6-8 WiFi networks I can join.
I hope this all helps.
I had problems when setting up the satellite and router I usually like to change my channels to try and get the best. Well I was still in warranty and was on the phone for hours trying to get the satellite to connect. The rep changes all mr settings back so he said thaet where needed like they were set. 2.4 is set at auto and 5 is set at 48.
Also I live on a small island and there are houses and condos etc all over. I probably get a minimum of 6-8 WiFi networks I can join.
I hope this all helps.
- I have this same issue except my hard wired connections are also lost when this happens. So frustrating.
Any progress on this?
Edwardlotz wrote:
I have a duplex so the touter is in my unit and the satellite is in my tenets. The sq ft is about 900 rack. Based on direct distance between the two units would be about 30 ft.
I had problems when setting up the satellite and router I usually like to change my channels to try and get the best. Well I was still in warranty and was on the phone for hours trying to get the satellite to connect. The rep changes all mr settings back so he said thaet where needed like they were set. 2.4 is set at auto and 5 is set at 48.
Also I live on a small island and there are houses and condos etc all over. I probably get a minimum of 6-8 WiFi networks I can join.
I hope this all helps.