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Forum Discussion
Jjersey63
Apr 29, 2022Apprentice
Lost web access to Orbi router - RBR750
I generally login to my router daily - I noticed last evening the Orbi was rebooting - I didn't reboot it but now I can no longer web into it or use the app to access the interface. I can still p...
plemans
Apr 29, 2022Guru - Experienced User
Does it work through the app?
Have you tried a different web browser?
If its on the 10.0.0.1, you're probably in a double nat.
Maybe that's causing an access issue.
Have you tried disconnecting it from the modem/gateway its connected to, reboot the orbi, and then try connecting to it (without it connected to the modem/gateway)?
Jjersey63
Apr 29, 2022Apprentice
I am leaving for a trip on Sunday and I don’t want to factory reset this yet. I have a config saved off but I am afraid if I reset this and I still can’t access the interface, I am hosed. I have over 60 connected devices and a factory reset is a last resort.
- Jjersey63Apr 29, 2022Apprentice
It’s possible this auto upgraded - https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR750-RBS750-Firmware-Version-4-6-8-2-Released/m-p/2217844#M31667
as I saw this reboot itself on 4/27 indicative of the flashing white light - users are complaining no access to the admin interface.
I logged into the satellites and they are running the latest - 4.6.8.2 dang it!
- FURRYe38Apr 29, 2022Guru - Experienced User
Try a full power OFF of the ISP modem and Orbi system for 1 minute then back ON.
If you still can't access the RBRs web page, you'll need to factory reset the RBR and setup from scratch.
- Jjersey63Apr 29, 2022Apprentice
I’ll give it a shot this weekend. Thanks