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Forum Discussion
Solved
LOST WIFI on RBR853
Hi, I have a RBK853 system and everything worked fine since yestarday when all wifi devices dropped of. I can't connect any device to the system. My phone says "no internet connection".. I ch...
You are probably missing a security setting or using slightly different secure method for authentication on the new vs old SSIDs. This is a common thing that gets missed. You must have identical security, auth settings on the old and new systems. Even then, some devices will get errors or be unreliable until you "forget the network" and re-authenticate to the new SSID even with the same name.
But most devices will find the new network as long as all settings are identical.
Also, many people are experiencing DNS issues with RBR853 systems like yours - it's a DNS problem that has not yet been fixed by Netgear support. This could be part of your problem with some devices not connecting, or that they connect but communciations is unreliable.
Changing the name back to previous SSID is still not working.
I've turned off 1 RBS and went in the same room where is the RBR trying to connect my iphone to previous WIFI. It connected for a few seconds then it dropped off. I don’t have this issue using the new SSID.
I will update the FW today and probably I will change the SSID for all devices. Hopefully I will not have this issue anymore ☹
You are probably missing a security setting or using slightly different secure method for authentication on the new vs old SSIDs. This is a common thing that gets missed. You must have identical security, auth settings on the old and new systems. Even then, some devices will get errors or be unreliable until you "forget the network" and re-authenticate to the new SSID even with the same name.
But most devices will find the new network as long as all settings are identical.
Also, many people are experiencing DNS issues with RBR853 systems like yours - it's a DNS problem that has not yet been fixed by Netgear support. This could be part of your problem with some devices not connecting, or that they connect but communciations is unreliable.
I used to create a backup for RBR settings when I modify something. Now I restored the RBR using a previous CFG file and I only changed the SSID with a new one (I didn’t touch the security method). I configured all smart devices to new SSID and everything is working fine now. No issue in the last 4-5 days.
The smart home devices have a backup wifi so, I configured that too just in case I have this issue again. Thank you for your help.
Enjoy. :smileywink:
