NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

DrGenetics's avatar
DrGenetics
Aspirant
Aug 25, 2021

Mac Issue

I have the Orbi CBK572 model with Cox Internet provider.  Today I was told that there is a know Mac issue such that the modem keeps indicating there is no cabel connection.  Had the Cox tech out to t...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 28, 2021

Is the system working or is it giving indications is not? 

Need more information on this...

Whom were you told by about this MAC problem? 

DrGenetics wrote:

I have the Orbi CBK572 model with Cox Internet provider.  Today I was told that there is a know Mac issue such that the modem keeps indicating there is no cabel connection.  Had the Cox tech out to the house and confirmed everything is working.  I call the Gearhead custormer support and was told there about this "known" Mac issue.  Can anyone confirm this or am I being given the runnarround.  I believe the Cox tech when he says everything is workingn properly.  I checked his equipment myself and had him do all kinds of checks.  They Orbi system is less than 6 months old.  Help!

 

DrGenetics's avatar
DrGenetics
Aspirant
Aug 28, 2021
The Mac issue was identified by the Gearhead technician that I called. Also when I looked at the system through a web browser, the diagnostics said that there was no cable connection. This is what initially prompted the call to Cox. Nevertheless, tuen out the next day, when I plugged the system back in after keeping it unplugged for 24 hours, everything started to work again. The system has been up and running for the last two days. So it seems like the issue has been resolved.