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Forum Discussion
bas303
May 24, 2024Tutor
Major Firmware 7.2.6.31 issues
A few weeks ago the Orbi system automatically updated to the latest 7.2.6.31 firmware and immediately I started seeing problems. - Devices connected to a router or satellite were continuously dro...
- Jun 12, 2024
For users having problems with there Orbi units after updating to v.31, We recommend that if you have done most troubleshooting efforts to clear the issues seen after loading v.31 and still experience problems, you'll need to downgrade back to v.21 version. RBS first then RBR lastly. It's recommended after downgrading, to perform a Factory Reset and setup from scratch to ensure there no lingering FW from v.31 on the system. Also disable the Auto Update feature on the RBRs web page soon after to avoid the system re-updating back to v.31.
We have made NG aware of the issues with v.31 and have ask them to consider pulling back FW v.31 for all Orbi AX and AXE systems.
Thank you.
Chrissmith75
Jun 12, 2024Initiate
I have just upgraded this film update and our experiencing the same issues as the post. Internet connection seems to work from mobile devices but any windows laptop it connects to the orbee network but there's no internet at all very frustrating interestingly it seems to connect to the internet virus satellite but to the main router he doesn't connect at all very frustrated and very fortunate to find this post I'll be downgrading to our earlier firmware when I get home
- mkohlmanJun 12, 2024Tutor
Rolling back to the previous version resolved the issues for me.
One thing I would strongly advise for most anyone using an Orbi is to disable automatic updates and download/update manually. This will ensure that you have copies of the previous firmware versions in case you have to roll back as well as allow the "automatic update" folks be the Netgear Beta Testers instead of you.
Even so, as with this latest update, I still get burned every so often...