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Solved
May have uploaded zip file to Orbi
Hello, I recently manually updated my BRB852 router and satellite firmware via the web interface (it was not updating automatically). All went well, but I initially (inadvertently) uploaded the sate...
The Manual Update page is always supposed to look the way it shows in your screenshot. I don't see anything wrong. That page never shows the RBR because the top section's Browse and Update buttons are for the RBR while the bottom section (with the list of checkboxes) is for manually updating any RBSs - You check the RBS you want to update and press the Update button, this takes you to a different webpage to perform the actual update.
For comparison see screenshots I've attached of my Online Update and Manual Update tabs. I have 3 satellies with my RBR. The Online Update tab lists RBR + each RBS, whereas the Manual Update tab only shows the list of RBSs and therefore always has one less rows.
The RBR or RBS will not accept any .zip file to upload for FW.
You'll need to unpack the .zip file then select the .chk file from with in that folder.
Use the manual FW file tab to select each .chk file.
Good to know it won't accept the zip file. Any idea why the manual upgrade in the web interface still shows a pending RBS file to upload? Any idea how to clear from the web interface? Both the RBR and RBS are running the latest firmware.
Thanks.
Try a different web browser, IE11, FF or Opera.
Be sure to clear ALL browser caches, exit the browser then re-open the browser.Thanks for the reply. I've tried your suggestion and logged in through Edge (previously Chrome) as well as through Chrome iOS and the update continues to sit there waiting to be applied. If I try to reapply it asks for the file to be reuploaded. At this point /shrug.
Ok, that seems odd.
Well one way to be sure that everything is wiped out is to press the back reset button on the back of the RBR for 15 seconds then release. Setup the RBR from scratch. Clear all browser caches again. During the walk thru of the setup wizard, you may see a prompt or notification of new FW:
There are no actual files for this available yet. So you can apply v3.2.11.2, then check the Orbi app or Auto udpate checker on the RBRs web page to see if this newer version of FW is available to you.
You can choose to update here at this point in the setup wizard or skip and finish the wizard and then go in an manually update FW again.