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Forum Discussion
Mesh Router RBR850 Does NOT show Connected Satellites on Web Display
I hope this is the correct forum.
When I log onto my routers through a browser interface, the connected Satellites do NOT show up.
As can be seen below, I have 4 satellites connected.
...
What browser are you using?
What Firmware version is currently loaded on the RBR and RBS?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the size of your home? Sq Ft?
Are the RBS wireless or ethernet connected to the RBR?
Does Orbi app show the 4 RBS as being connected?
Please edit out any password information seen in pictures prior to posting for security reasons.
Hello,
I am using Edge.
I have been on the phone with support for 3 hours. He updated to the latest firmware on the router and satellites.
Unfortunately, we got disconnected and I have the same issue....
The satellites are definitely connected and we can see devices connected to them.
If I unplug a satellite, it shows up as a disconnected satellite. When I plug it in, it no longer shows as a satellite, but it is definitely connected.
BTW, my ORBI router is set into AP mode. On the support call, we rebooted the Comcast router as well....
When I get a chance, I will call support back....