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Solved
Microsoft Authenticator times out
Hi all. I have a new fibre connection with an Orbi RBR350 - Router Firmware Version: V4.20.0.4_3.100.71 I use the Microsoft Authenticator app on my Android devices for MFA. When on WiFi throu...
Ugh - I have discovered that my ISP has a "Port Filtering" setting that is enabled by default.
"We network block inbound traffic (TCP/UDP) associated with the following ports."
Port
Inbound traffic
0
20
FTP data
21
FTP data
22
SSH (Secure Shell), File transfers
23
Telnet
25
SMTP (email sending)
53
DNS server
67
Bootstrap server, DHCP
68
Bootstrap client, DHCP
80
HTTP server
110
POP3 server
135
remote manage DHCP, DNS server
137
NetBIOS name service
138
NetBIOS Datagram
139
NetBIOS Session
143
IMAP server
161
SNMP
162
SNMP
443
HTTPS server
547
DHCPv6 server
593
HTTP RPC remote procedure
2049
NFS
With this disabled - I can finally use my authenticator app.
Grrrr so frustrating as the ISP never mentioned this!!
Could you please double check the firmware number. It appears that the most recent firmware version is
v4.4.1.29, released 8/9/2022.
(The usual questions)
- Everything else works normally when the Android device is connected to the Orbi WiFi?
- The Android device works normally, including Microsoft Authenticator, when connected to other WiFi systems?
- Are Bitdefender Armor or Smart Parental Controls enabled on this router?
Thanks for the reply.
The Firmware Checker on the Orbi says it's up to date.
There are 2 options on the Netgear site:
The first option gives me the file: RBR350_signed-4.4.1.29
And when I try and update the firmware with that I get this error:
The other RBR350 option which is possibly the correct one given I am in New Zealand and it has NZ in the name? Gives me file: RBR350-signed-V4.20.0.4
Which when I try and upload that, it says it's the same as the current version:
| Current Version 4.20.0.4_3.100.71 |
| Uploaded Version 4.20.0.4_3.100.71 |
Yes everything else works on the WiFi network and on the android devices (I have 2 and they both present the same symptoms).
Authenticator on both devices works fine on other WiFi networks
I don't see where to find bitdefender or smart parental controls on the settings pages....
Cheers
Hunt
Was this Orbie system provided by the ISP, or did you purchase it?
It was provided by the ISP
That might explain the unusual firmware number. The ISP could have contracted with Netgear to supply equipment and there is something 'custom' about their firmware.
Is there perhaps another WiFi router that could be temporarily connected to the fiber termination box? Perhaps one that was on hand before converting to fiber? If the Android devices work correctly with a different WiFi router, that would provide ammunition for confronting the ISP about the problem.
How is this Orbi set up and administered? (using a web browser or the Orbi 'app'?)
If it is the 'app', both Armor and Parental Controls appear as panels on the 'app'.
So far, I am not having a lot of luck researching method to troubleshoot "Microsoft Authenticator timing out."