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MOTO G7 smartphone cannot connect to 2.4G to set up KASA smart switch ORBI RBK 752-100NAS
Installed a KASA TP-Link smartswitch that connected to 2.4G on Orbi RBK752-100NAS mesh router. In setup menu, smartphone needs to be on same network (2.4G). Set smartphone to ignore 5G and connected ...
OK. Success! You jogged me to think through the connections. Originally, the TP Link lights indicated they required 2.4G. Since I used a traditional router, it was no problem logging into the channel and setting up the lights. I just got fiber and switched to the Orbi Mesh router and didn't quite get the concept of one router name and auto switching - therefore, I was trying to log the lights (and phone) into the 2.4G channel instead of the general channel name. Didn't work. Logged lights into the Orbi general router name and phone as well, all good. Everything hooked up, lights work on Kasa app and now controlled by Alexa! Thanks for patience and help, it is much appreciated.
try turning down the 5ghz broadcast power (and shut off the satellite) on the 5ghz. then move a bit away from the router and disconnect/reconnect to wifi. See if it'll connect to 2.4ghz that route.
Nope. Selected forget for all routers on phone, then reconnected 2.4G. Still shows "Saved" as opposed to "Connected." Tried to connect to KASA installer, indicates not connected to router/internet.
Set 5G to 25% power. 2.4G to 100% and turned off satellite.
did you move a ways away from the router? 2.4ghz broadcasts futher than 5ghz.
One other thing I've done is setup my hotspot on a phone to use the same ssid/password as the router. Then I shut off the router, turn on the hotspot and set it up using the hotspot. once its setup, shut off the hotspot and turn the router back on. it should auto-connect then.
Yep, moved across the street, same problem. Don't have a plan that supports hotspot tethering. I've never needed it. Can I shut off 5G temporarily?