Multiple issues with sattelite RBS750

Hi everyone,

I bought the Netgear Orbi AX4200 mesh system yesterday whereby it came with 1 x RBR750 router & 2 x RBS750 satellites.

So far, the router & one of the satellites work fine and have no issues.

However, on one of the satellites, I've noticed the following issues as follows when logged into the GUI interface:

1) The device name "RBS750" is not reflected above the words Orbi Sattelite-1 - Screenshot #1

2) Sattelite continually goes out of sync. I have tried resyncing and factoring resetting, but the issue still persists.

3) Unable to login into the IP address the device has been assigned. Whenever I try to log in, it continually gives me a "This site can't be reached" error screen 

4) I can plug in a device directly to this satellite via ethernet and the internet is working. However, when I go to view the section attached to devices in the GUI interface, I don't see any devices being connected to this satellite; even though my device is connected directly via ethernet

Some troubleshooting steps I attempted were to factory reset the satellite, resync manually and update the firmware on all devices in the mesh system. 

Did I get a dud/bad device? Any thoughts on how I can resolve this.

Thanks all