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Forum Discussion
My Experience with Orbi Axe11000 (Model RBRE960) and ATT Gateway Pace 5268.
I have a ATT 900+ up/900+ down Fiber Plan with ATT (Model 5268AC). I have a 3 story townhome and getting wifi from the basement of the townhome was just not viable for my family. Long ago we had a ol...
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Swap lan cables for trying this out if neede. The RBR should get an IP address from the gateway on the RBRS web page under Advanced Tab/Internet Section.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. Not sure if this can be done on ATT gateways.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode. Contact the ISP for help and information regarding the ISP gateways DMZ and how to configure and use it.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
For settng up AP mode, try using a static IP address on the RBR thats outside of the ISP gateways IP address pool range. I use 192.168.#.96 on mine when in AP mode. 192 maybe different that what your ISP gateway is using so you'll need to adjust for that.
Try a factory reset on the RBR and setup from scratch usng a wired PC and web browser connected to the RBR. Leave the RBS OFF.
Firmware was "V6.0.3.68" Default out of box because no internet to update firmware.
Out of the box there was a Cat6 cable included so i use both provided Cat 6 cables when connected the Orbi Systems. When checked for the IP coming from the ATT Gateway there was none! It was very bizarre for my and the ATT Technician and Orbi Technician. When i tried ot put it into AP Mode did nothing but actually kind of brick me out of the Orbi. It prevented me from connecting back to the Orbi after AP mode is activated.
You are correct Double Nat is not the greatest but in my case necessary. However, I did go through all the Router settings with a ATT Technical Support Agent. We went through everything you have suggested and it yielded nothing. The issue isn't that the ATT Router isn't allowing a connect, Its that the Router doesn't SEE the connection. Its as if its wasn't even there, like a blank plug. My thinking is that the ATT Gateway wasn't designed for this type of Router connect and just cant handle it. I just cant think why an Older AC2200 would work but a new AXE11000 would not.
I presume you are using the 10Gb yellow WAN port to connect to the modem right?
Curious do you happen to have a GB LAN switch by chance? Wondering if you put the lan switch in between the modem and RBR, if the RBR would connect then in router mode.
Possible that the connection between the gateway and RBR isn't working or being handled correctly between them or the RBR is just faulty. Might try the RBR at a different location like a friend, neighbor or family member to see if the problem follows. Or Return this one and get another to check this.
Yes 10 GB Yellow Wan Port on the back of the Orbi.
I did think of that and was very tempted to try it however it felt like jumping through all those hoops just to get the orbi working was worth my time and money. Again i was very tempted to do that however
I also did think about doing the ATT Fiber Bypass Trick. Using a Dummy Switch with the Mac Address of the ATT Gateway, So that the Fiber Connection sees that the "Gateway" is connected and then the actual gateway would use the key and verify the connection. Therefore removing the need of having the gateway in the system at all (Aside from needing the key). There by making the orbi the main router with a authorized connection. Again however it really feels like alot of hoops to jump through just to get this to work.
Alas it honestly seems like a Hardware limitation of the ATT Gateway. Who knows to be honest. The whole process so far has been very tiring with all the back and forth troubleshooting.
I would try to use the Orbi at a different location but again it feel very not worth my time if i cant get it to connect with my own Router.