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Forum Discussion
KeyserSoze6
Jun 13, 2023Tutor
My home is extensively automated
I share your frustration with the 960, I am an early adopter, bought the unit when it first came out. My home is extensively automated with WiFi wall switches, plugs and numerous other devices runnin...
FURRYe38
Jun 14, 2023Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and đĄ satellite(s)? 30 feet or more is recommended in between RBRđĄ and RBSđ°ď¸ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ââđ°ď¸
How many devices do you have connected in total?
Are you using the IoT SSID network for some of your devices?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
- KeyserSoze6Jun 14, 2023Tutor
Current firmware as of 6/14/23.
Spectrum internet (current speed 580mbps) modem model #E31T2V1, docsis 3.1
cables are all 6E or better. (Currently utilizing 2.5ghz Ethernet for most of the wired portion of the network.
81 devices connected to WiFi network most on the IoT network.
ââWiFi analyzer shows other networks but not what I would consider congested, channels are set to auto.
The configuration file seems to become corrupted and/or unstable every 30-90 days with the reload from backup fixing the stability/dropping issue most of the time.
- FURRYe38Jun 14, 2023Guru - Experienced User
What do you mean by "The configuration file seems to become corrupted and/or unstable every 30-90 days"
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.What is the size of your home? Sq Ft?
What is the distance between the router and đĄ satellite(s)? 30 feet or more is recommended in between RBRđĄ and RBSđ°ď¸ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ââđ°ď¸Are the RBS wireless or ethernet connected?
How many devices do you have connected in total?
Are you using the IoT SSID network for some of your devices?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?Please confirm CAT# LAN cable. There is no CAT6E. There is CAT5E. CAT6A STP is recommended between the RBR and ISP modem.
- KeyserSoze6Jun 14, 2023Tutor
Yes, Cat 6 not E. I realize youâre trying to help, but people are not (generally) having problems with the wired portion of the router/networks. From what I can tell from the forums is the 960âs WiFi stability issues. For what itâs worth, my house is 2k sgft. I bought this router because I was pushing 100 WiFi devices and specs on the router say 200, so Iâm not pushing the unit beyond its designed limits.
I still believe, based on my experience, the firmware is not sufficiently stable. The hardware design is stellar, firmware not so much. If this was a $100 cheapo setup then you get what you pay for but itâs not. Netgear markets this as the pinnacle of mesh router technology and charges a premium price to go along with the marketing hype. For many end users, dare I say âPower Usersâ, because who else would pay $1,500 for a consumer router, the user experience is wildly inconsistent. This just isnât a mature product and we deserve better.
- FURRYe38Jun 14, 2023Guru - Experienced User
Do any of these IoT devices support 5Ghz? If so, lets enable 5Ghz as well.
Possible that 2.4Ghz may not be supportive of that many devices on one frequency.
KeyserSoze6 wrote:
Current firmware as of 6/14/23.
Spectrum internet (current speed 580mbps) modem model #E31T2V1, docsis 3.1
cables are all 6E or better. (Currently utilizing 2.5ghz Ethernet for most of the wired portion of the network.
81 devices connected to WiFi network most on the IoT network.
ââWiFi analyzer shows other networks but not what I would consider congested, channels are set to auto.
The configuration file seems to become corrupted and/or unstable every 30-90 days with the reload from backup fixing the stability/dropping issue most of the time.