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dfprosser's avatar
dfprosser
Follower
Mar 04, 2023

My Model - RBK852-100NAS Orbi10 appears to be dropping WiFi to my network

I’m not sure exactly what is happening with my WiFi. I connect devices to it then days later they have lost WiFi. The problem started after loosing power to my house. At that time after power was restored I had no internet (wired) at my computer. The end result, restoring internet, was factory resetting of my Orbi. I DID have ENET into my computer, seen from my Greenlight source company. Since then I have had great difficulty getting a stable WiFi signal reconnected to the multiple products using it in my house. I’m looking for any suggestions / recommendations. <Dave>

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 04, 2023

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    What all devices do you have connected? 

     

    Try disabling the following and see:
    Armor, Smart Parental Controls, and Traffic Meter.

     

    Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200. Set AIP ALG to enabled.
    I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
    Press the back reset button for 15 seconds then release. 
    https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings