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Forum Discussion

32Chop's avatar
32Chop
Aspirant
Sep 17, 2020

My Orbi AX 6000 won't connect to google home

My AX6000 won't connect to my google home. I have the OrbiAX6000 .
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 17, 2020

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Try disabling AX mode on the RBR...

32Chop wrote:

My AX6000 won't connect to my google home. I have the OrbiAX6000 .

 

32Chop's avatar
32Chop
Aspirant
Sep 19, 2020

I am not tech savy. I have no idea how to do that.

  • ekhalil's avatar
    ekhalil
    Master
    Sep 19, 2020
    32Chop wrote:

    I am not tech savy. I have no idea how to do that.

    1. Open the Google Home app on your phone,
    2. Choose the Google Home device,
    3. Go to settings (the cog wheel).
    4. Find the setting "Let others control your cast media" and disable it.

     

    Also please let us know what device do you have between your Orbi and your internet plug? Any modems router? if yes what is the make and model of this device?