My Orbi AXE11000 WiFi Mesh System (RBKE963) disconnects

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Middo2030 wrote:

My less than 1 year old very expensive Orbi AXE11000 WiFi Mesh System (RBKE963) disconnects from the internet T-Mobile 5G Gateway (2nd edition) ....

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What is this "T-Mobile 5G Gateway". Google suggests that it is a modem/router.

Putting two routers on a network is a good way of causing chaos and can cause headaches.

For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.

This explains some of the other drawbacks.

What is Double NAT? | Answer | NETGEAR Support

Unless you have specific reasons for using two routers, it is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.

It may be possible to put the T-Mobile Gateway modem only (bridge) mode

t-mobile 5g gateway bridge mode - Google Search

and then to use the second device as the router. But some Internet service providers, such as BT in the UK, supply modem/routers that won't work in bridge mode. There may be ways to get the modem/router to cooperate. Sometimes it is easier to put the second router into AP mode. But that has its own drawbacks:

Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support

A lot of people use an Orbi system in AP mode, especially if they have a decent router in front of it. Only you know which of your two routers provides the best features for your needs.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi WiFi 6 (AX) and WiFi 6E (AXE) - NETGEAR Communities

Those things are a bit different from the standard Netgear routers covered in this section.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.