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Forum Discussion
swellvue
Feb 08, 2024Tutor
My Orbi RBRE960 and RBRS960 network will sometimes just drop the wifi networks
I keep having problems where my RBRE960/RBRS960 network will be working just great and then without warning the internet is no longer there. I know the connection to the internet works because my wi...
FURRYe38
Feb 08, 2024Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
RBR connected to host router using the yellow WAN port in back?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
Are the RBS wireless or ethernet connected to the RBR?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Please post a screen capture of the RBR debug page found at RBR IP address/debug.htm in your next post please.
- swellvueFeb 08, 2024Tutor
Everything is running 7.2.6.21 firmware.
I do not use a modem as I have a fiber connection to the house, so the Fiber connects to a Juniper 12000, and that connects to a Mikrotik CCR (Cloud Core Router).
I have 4 RBS's and they are all about 45' from the router itself and many walls and in some cases floors between them.
This isn't a case of it not working at all, this is a case of everything working perfectly, and then it will simply stop working, and then 2-5 minutes later usually it will just start working again (sometimes takes 10 min).
- FURRYe38Feb 08, 2024Guru - Experienced User
What is the model# of the Internet Service Providers modem/ONT the NG router is connected too? Is there WiFi build in with this router here?
What is the size of your home? Sq Ft?Are the RBS wireless or ethernet connected to the RBR?
Does this happen with the RBS turned OFF?
What channel configurations are currently set on the router?Please post a screen capture of the RBR debug page found at RBR IP address/debug.htm in your next post please.
- swellvueFeb 08, 2024Tutor
Again I do not have a modem, this is a fiber connection to a Juniper 12000 and a CCR 1009 router. There is no wifi from the CCR. The Orbi provides the wifi for the house. The house is 3500 square feet but also have positioned the RBS devices to provide wifi coverage for the yard.... focused on various sides of the house to get coverage in the yard.
The RBS are using wireless backhaul to connect to the RBR.
If the RBS are not connected then I wouldn't know if it happens as there is not enough coverage from the RBR by itself to see if the devices start failing.