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My RBR750/RBS750 is having it's internet connection start and stop over and over
I am using an RBR750 router connected to three RBS750 satellites. I live in a home with chicken wire / plaster walls so signal doesn't travel well, which is why we have so many satellites. It's wor...
Just got off the phone with Netgear tech support and wanted to share what I learned in case any future people have this issue. They suggested one thing new and it actually appears to be working: use a hard wired connection for each of my satellites. Now I get that some people won't have this as an option but I actually do.
Recapping previous learnings, my system worked fine with just the router. It worked fine with the router and any one of the three satellites. But once I added the second or third satellite, it stopped working. So I tried adding the second and third satellites as wired and they worked. Now I'm going to try and add the first satellite back as wired and see if it remains stable.
So the RBR runs ok however when you had a RBS things start failing?
I guess run the RBR alone for a while and see how things go...
UPDATE
Running the router and one satellite seems to be stable. I'm not sure why running two satellites worked fine for almost two years and running three satellites worked fine for another six months... now it doesn't.
We're tried factory resetting everything. I get that too many satellites could become problematic, but it USED to work and I can't understand why it would just stop. Are there any other things to try? Could it be faulty hardware?
I guess I could live with what I have, but it's sad to have about $500 in hardware just sitting around that I wish I could use.
Kind of hard to tell. Possible environment could be a cause. Building materials. Possible the system was working ok however may have been on the fence and with a new FW update may have push something over. Possible faulty HW or a slow degradation over time. Something you can contact NG support about and see what options you may have.
Just got off the phone with Netgear tech support and wanted to share what I learned in case any future people have this issue. They suggested one thing new and it actually appears to be working: use a hard wired connection for each of my satellites. Now I get that some people won't have this as an option but I actually do.
Recapping previous learnings, my system worked fine with just the router. It worked fine with the router and any one of the three satellites. But once I added the second or third satellite, it stopped working. So I tried adding the second and third satellites as wired and they worked. Now I'm going to try and add the first satellite back as wired and see if it remains stable.
Hi, thanks for the update. Ya, I don't presume that all users will have ethernet infrastructure abilities. Good idea though as a test.
No mention from NG about it had been all working until v4 FW came out?
Any mention of collection debug logs to help identify what happens when the 3rd RBS is connected?
They were about to elevate me to the Tier 2 people and possibly replace my router, but they had me try this first. I did not realize it was an option as I thought both ports were to output signal and did not realize they could connect directly to the ethernet. I probably would not have gotten a third satellite if I realized that.
They did mention potentially rolling back my firmware but they didn't even ask if I had upgraded it to the latest firmware. No mentioning about any debug logs at all.
Ok.
Well I guess this would be a good alternative for use of a 3rd RBS. However again size of home and building materials should be applied as well when considering another RBS and placement and distances.
Ya, Ethernet connected RBS is most definitely supported:
I prefer this over wireless...
Hoping this will help so you can keep the 3rd RBS running. You might want to turn down the power to 50% if you return to 3 RBS. Even in my home, I normally use 50%. Still have great coverage and all gets connected. Also help in getting some devices to connect to the RBS vs RBR.
I'm going to close this out post out and say that while I did not figure out WHY the satellites stopped talking to each other, at least I have everything working now that all satellites are hard wired. I wish I knew that was an option or I would have not bought the third satellite! My mistake.
FURRYe38, you rock and your efforts to help people with no expectations in return are much appreciate. Thank you.
Glad it's working though. Be sure to save off a back up config to file for safe keeping.
Enjoy. 😉