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Forum Discussion

Tutor

Jun 05, 2022

Solved

Mynetgear account password recovery is broken.

Placed into Orbi because I just bought an Orbi system (and am regretting it now since the website does not work - bad first impression) and there's no category that I see for website support. Iss...

ChristineT
Jun 06, 2022
Hello zahmnd ,

This issue should now be resolved. Can you please confirm if you're able to reset your password now?

Kind Regards,

Christine

Guru - Experienced User

Jun 05, 2022

Try using Forget PW here:

https://store.netgear.com/loginshow?returnUrl=https%3A%2F%2Fwww.netgear.com%2Fsupport%2Fdefault.aspx

Select the Forgot Password option.

This is for the NG account profile.

What Orbi model do you have?

zahmnd
Tutor
Jun 05, 2022
Thanks, but that won't help since the broken password recovery site that I linked is the redirect from https://store.netgear.com/loginshow?returnUrl=https%3A%2F%2Fwww.netgear.com%2Fsupport%2Fdefault.aspx

I need to access https://my.netgear.com/ - but I can't because I don't recall my password and the password recovery is broken. The Orbi model that I just purchased is an RBK753.
- zahmnd
  Tutor
  Jun 05, 2022
  Note that password recovery is also broken within the Orbi android app, since the Reset Password API response is an HTTP 500/internal server error
- FURRYe38
  Guru - Experienced User
  Jun 05, 2022
  I would reach out to a forum moderator and have them help you on this. This will need there help as this is beyond forum help.
  
  Blanca_O KevinLiT
  - zahmnd
    Tutor
    Jun 05, 2022
    thank you FURRYe38, I will do so. I thought I'd raise the issue for visibility since it's centralized in nature, and since there was no way (at least that I could see) to engage website support.