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Forum Discussion
zahmnd
Jun 05, 2022Tutor
Mynetgear account password recovery is broken.
Placed into Orbi because I just bought an Orbi system (and am regretting it now since the website does not work - bad first impression) and there's no category that I see for website support. Iss...
- Jun 06, 2022
Hello zahmnd ,
This issue should now be resolved. Can you please confirm if you're able to reset your password now?
Kind Regards,
Christine
FURRYe38
Jun 05, 2022Guru - Experienced User
Try using Forget PW here:
https://store.netgear.com/loginshow?returnUrl=https%3A%2F%2Fwww.netgear.com%2Fsupport%2Fdefault.aspx
Select the Forgot Password option.
This is for the NG account profile.
What Orbi model do you have?
zahmnd
Jun 05, 2022Tutor
Thanks, but that won't help since the broken password recovery site that I linked is the redirect from https://store.netgear.com/loginshow?returnUrl=https%3A%2F%2Fwww.netgear.com%2Fsupport%2Fdefault.aspx
I need to access https://my.netgear.com/ - but I can't because I don't recall my password and the password recovery is broken. The Orbi model that I just purchased is an RBK753.