NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
iNexxFear
May 24, 2020Apprentice
Nest Thermostat Batteries LOW on a new ORBI AX setup
I have a brand new ORBI AX wifi setup (RBR850 and 2 satellites) that i got configured and updated to the latest firmware (V3.2.15.25) about 10:00 last night with all nodes up to the version with a bi...
- Oct 03, 2021
No.
Only thing I found was that with mine, being so close to the RBR, 5 feet, was having problems with the NEST. I found that when I moved the RBR away from the one NEST controller, 20-25 feet, the NEST controller started working with out draining the battery. Also was said that this is also a NEST controller issue as well that NEST needs to fix it on there side as these controllers ping pong back and forth on there own when there is more than 1 signal source in play, i.e. RBR and 1 or 2 RBS. Its also recommemeded to install the C power wire to your NEST from the main central AC system to help avoid the battery draining. You'll need to consult your systems mfr wiring diagram to find out which connection that is.
orbi-adan
Aug 20, 2020Star
Noticed that my Orbi 4200 auto updated FM to V3.2.16.6 couple days ago. I tried changing my CH to 11 and 48 like someone in the thread suggested. After this new FM and CH update my NEST thermostat lasted 16+ hours until it died. So it’s still an issue :(
Has anyone figured out the issue or have any configuration that works?
Has anyone figured out the issue or have any configuration that works?
Mikey94025
Aug 20, 2020Hero
orbi-adan wrote:
Has anyone figured out the issue or have any configuration that works?
No, I don't believe any of us experiencing this issue have found a way around it with the Orbi AX system. I've read others that are doing what I'm doing - Run an old router with a separate wireless for our Nest thermostats.
- orbi-adanAug 20, 2020Star
Having to run an old router makes me sad. I opened a ticket with NETGEAR and there no help so far, they are escalating the issue to next support tier. I will post back if they have me try something that works.
- FURRYe38Aug 22, 2020Guru - Experienced User
What is the distance between the RBR and RBS?
What is the distance between the NEST controller and the RBR and RBS? How close is the Nest to either unit.
Are you usnig any orbi AC RBS?
- iNexxFearAug 22, 2020ApprenticeI get so tired of reading. This response. This is a high end wireless network setup, fo we ask this question by every vendor?
In my opinion it shouldn’t matter and it shouldn’t drain. This is a really bad outcome from something netgear shoidl year, resolve and address in thier labs. Not leave it to customers to pay hundreds of dollars to troubleshoot and advise.
Plus with heating season right ahead for some, this will become a HUGE issue and more of an issue for some when they can’t get heat due to an expensive wireless system draining a smart thermostat!
As mentioned this thread was started by me multi months back with no resolve and folks continuing to experience and have to try various setting and advisement.
Poor repsonse and support and furthermore Netgear has such a limited support window unless you pay for more is more than unacceptable- WilliamGrAug 22, 2020Guide
Couldn't agree more. It's fine with me. I can stick to the RBK53, and the 753 goes back to Costco. So be it!