NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nest Thermostat Batteries LOW on a new ORBI AX setup
I have a brand new ORBI AX wifi setup (RBR850 and 2 satellites) that i got configured and updated to the latest firmware (V3.2.15.25) about 10:00 last night with all nodes up to the version with a bi...
No.
Only thing I found was that with mine, being so close to the RBR, 5 feet, was having problems with the NEST. I found that when I moved the RBR away from the one NEST controller, 20-25 feet, the NEST controller started working with out draining the battery. Also was said that this is also a NEST controller issue as well that NEST needs to fix it on there side as these controllers ping pong back and forth on there own when there is more than 1 signal source in play, i.e. RBR and 1 or 2 RBS. Its also recommemeded to install the C power wire to your NEST from the main central AC system to help avoid the battery draining. You'll need to consult your systems mfr wiring diagram to find out which connection that is.
orbi-adan wrote:
Has anyone figured out the issue or have any configuration that works?
No, I don't believe any of us experiencing this issue have found a way around it with the Orbi AX system. I've read others that are doing what I'm doing - Run an old router with a separate wireless for our Nest thermostats.
What is the distance between the RBR and RBS?
What is the distance between the NEST controller and the RBR and RBS? How close is the Nest to either unit.
Are you usnig any orbi AC RBS?
- I get so tired of reading. This response. This is a high end wireless network setup, fo we ask this question by every vendor?
In my opinion it shouldn’t matter and it shouldn’t drain. This is a really bad outcome from something netgear shoidl year, resolve and address in thier labs. Not leave it to customers to pay hundreds of dollars to troubleshoot and advise.
Plus with heating season right ahead for some, this will become a HUGE issue and more of an issue for some when they can’t get heat due to an expensive wireless system draining a smart thermostat!
As mentioned this thread was started by me multi months back with no resolve and folks continuing to experience and have to try various setting and advisement.
Poor repsonse and support and furthermore Netgear has such a limited support window unless you pay for more is more than unacceptable