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Forum Discussion
Netgear fix for not able to connect to management console
I've seen the NG posting on here: We are aware of an issue affecting the Orbi RBK85x and RBK75x Series Mesh WiFi 6 Systems. Some customers can no longer access or manage their Orbi systems through t...
Try a factory reset by pressing the reset button on the back of the RBR. Try 20 seconds then release. Have one wired PC connected to the back of the RBR. Disconnect the RBR from the ISP modem/ONT. Use a web browser and navigate to HTTP and 192.168.1.1 once you see the front LED slowly pulsates WHITE. Walk thru the setup wizard there. You can turn OFF the RBS while you do this.
Thanks for the suggestion. I have tried to reset to factory but didn't seem to make any difference. I can try again.
But my real question was how NG managed to cause this, and how they can fix it.
I do not allow automatic firmware updates to the router. So how did they break mine??
And since I no longer have access to the management part of the router, how can I fix it, even with NG's fix. I can't update the firmware.
I think the real question is whether NG is updating my router firmware without asking or informing me??
MH
mark_e_h wrote:
Thanks for the suggestion. I have tried to reset to factory but didn't seem to make any difference. I can try again.
Try the method mentioned. Others have methoned pressing the reset button for 1 FULL minute then release. Got back in.
But my real question was how NG managed to cause this, and how they can fix it. I belive it was the auto update process that broke peoples systems. Has had a long history of bad operation. Some of us already had v.2 FW loaded manually priort to NG auto updating. Mine was loaded about a week prior. Saw no log in issues with the web page. Still don't. Only issue now is Orbi app doesn't connect on any of my Orbi AX systems.
I do not allow automatic firmware updates to the router. So how did they break mine?? Not sure you how your not allowing unless you run your system behind another router or firewall and blocking the NG services.
And since I no longer have access to the management part of the router, how can I fix it, even with NG's fix. I can't update the firmware. Try the mentioned factory reset.
I think the real question is whether NG is updating my router firmware without asking or informing me??
Orbi when it first came out was the first product line I believe that NG takes part in forcing updates on users systems. Theres been long historical complaints about it since the beginning since it's really never worked right. NG doesnt' seem listen very well. I believe after this last event. Maybe they will. Of course, it maybe too late.
A
Ok - thx. I better understand the technical issues.
But I think the philosophical issues are still not resolved:
Orbi when it first came out was the first product line I believe that NG takes part in forcing updates on users systems. Theres been long historical complaints about it since the beginning since it's really never worked right. NG doesnt' seem listen very well. I believe after this last event. Maybe they will. Of course, it maybe too late.
Apparently Netgear is confused as to who owns the equipment I thought I purchased from them. Apparently I'm only borrowing from them. Bad enough to make changes without asking. Even worse to not inform me of what they are doing.
The posting from Netgear said they were going to do a "root cause analysis" of the problem. Their confusion on ownership seems like the root cause.
Over it's life the RBR750 has been a pita.
.
mark_e_h wrote:
Apparently Netgear is confused as to who owns the equipment I thought I purchased from them. Apparently I'm only borrowing from them. Bad enough to make changes without asking. Even worse to not inform me of what they are doing.
I purchase electronic gizmos and install software all the time, and rarely have I taken the time to read the "Terms and Conditions" I am agreeing to. It could be saying that I agree to be abducted by space aliens for all I know. The T&C's that we all agreed to when unboxing and starting up Netgear routers are typical of what I find for most vendors:
https://www.netgear.com/about/terms-and-conditions/
Interesting sections include:
- SOFTWARE UPDATES AND UPDATES TO THE PRODUCTS
Software Updates. By using the Product, You agree to receive all Software Updates and upgrades that NETGEAR sends to the software included in the Product. You specifically agree Your Product may: (i) communicate with NETGEAR servers from time to time to automatically check for available updates, such as bug fixes, critical system updates, patches, enhanced functions, upgrades, missing plug-ins and new versions (collectively, “Software Updates”) and (ii) install the Software Updates. Such Software Updates may be in various forms and are generally provided for the purposes of improving the performance, security and reliability of the Product.
I particularly like this part of 23:
NETGEAR makes no warranty that the Product will meet Your requirements or that use of the Product will be uninterrupted, timely, secure or error-free; nor does NETGEAR make any warranty as to the accuracy or reliability of any information obtained through the Product (including third party content), that any defects in the Product will be corrected or that the Product will be compatible with any other specific hardware or Product.
- SOFTWARE UPDATES AND UPDATES TO THE PRODUCTS
