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Forum Discussion
Netgear fix for not able to connect to management console
I've seen the NG posting on here: We are aware of an issue affecting the Orbi RBK85x and RBK75x Series Mesh WiFi 6 Systems. Some customers can no longer access or manage their Orbi systems through t...
mark_e_h wrote:
Maybe someone can explain how this might work. I can't access the control/management software on my RB750, either via connected web or app on IOS. So how can I or Netgear update my router??
The problem that has caused this frenzy is that a firmware update was pushed to thousands of 750 and 850 systems, which left the systems:
- Continuing to function, with the exception that
- Neither the Orbi 'app' nor the Orbi web interface functioned. i.e. users were effectively cut off from accessing or controlling the router.
- Customers who do not use the Orbi app or the web interface are blissfully unaware of the problem.
Since these systems continue to function, they periodically 'check in' with Netgear looking for new firmware The updated firmware release is designed to restore access via the Orbi app and the web interface without the user doing anything except for perhaps rebooting the system.
Users who cannot wait for Netgear to push the new firmware can perform a Factory Reset as described by FURRYe38 and configure the system from scratch. If users have done very little configuration, that takes just a few minutes. Users who have spent hours configuring their systems are reluctant to go through that exercise again.
So, either (a) you do it yourself, or (b) Netgear will do it invisibly to you.