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Forum Discussion
NETGEAR ORBI connection drops with PS4
I am having continous drops when playing my ps4 online. I just recieved my Netgear Orbi with satelite and really wanted to enjoy the game but my game kept rebooting every 10 or 15 minutes. I have i...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling WMM. Be sure CTS and RTS values are set for 2347. Under Advanced Tab/Advanced Settings/Wireless Settings
Danyus24 wrote:I am having continous drops when playing my ps4 online. I just recieved my Netgear Orbi with satelite and really wanted to enjoy the game but my game kept rebooting every 10 or 15 minutes. I have it LAN cabled to the satellite for better connection but still keeps dropping. Please help!
What Firmware is currently loaded? V3.2.10.11_1.2.12
What is the Mfr and model# of the ISP modem the NG router is connected too? Manufacture is NTT and model PR-500MI. I forgot to mention that it looks to be only a problem with my son and my PS4 that I have connected directly to the satellite. Also, I’m in Japan.
What is the size of your home? Sq Ft? 2000
What is the distance between the router and satellite(s)? 15ft
- I have contacted amazon and they have tried to help but no solution.
Distance between the RBR and RBS is too close. 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Try turning OFF the RBS. Does the PS4 still drop connection?
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Ensure CTS and RTS values are set for 2347 for both 2.4G and 5G. Under Advanced Tab/Advanced Settings/Wireless Settings
If any of this still fails, please contact Christian_R and ask for a beta FW that solved a recent PS4 problem for another user here in the forums. I think it may have been v10.1. Not sure though. Hopefully he will know.