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Forum Discussion
NETGEAR ORBI connection drops with PS4
I am having continous drops when playing my ps4 online. I just recieved my Netgear Orbi with satelite and really wanted to enjoy the game but my game kept rebooting every 10 or 15 minutes. I have i...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Temporarily disable AX mode to see if this helps any.
skylinetrain16 wrote:Has anyone able to get this resovled? I've been facing this issue with the latest update for my PS4 as well. I've reset my whole network from scratch. Switched satellites around and PS4 still drops connect after I put it to sleep. The only way to resolve the issue is to reboot the the network. Why is Netgear not address this issue. I've seen it on so many other forums .
Firmware V2.5.1.16 running RBR50 and RBS50.
ISP: comcast
Modem: Netgear CM1000
Distance Between Router Satellite is well within 30 feet. I have no issues with any other devices in the house except for the PS4.
If you turn OFF The RBS, does the PS problem still continue?
30 feet distance or more is recommended between RBR and RBS.
May try updating FW as well.
Try the couple of suggestions too..
skylinetrain16 wrote:Firmware V2.5.1.16 running RBR50 and RBS50.
ISP: comcast
Modem: Netgear CM1000
Distance Between Router Satellite is well within 30 feet. I have no issues with any other devices in the house except for the PS4.
Firmware is up to date when I checked. Problem still persist if satellite is turned off.
Even with the other two suggestions?
I've tried putting the RBS further than 30FT away and it's had issues connecting to the RBR.
What about:
Be sure that CTS and RTS values are changed to 2347 under Advanced Tab/Advanced Settings/Wireless Settings
Temporarily disable AX mode to see if this helps any.
skylinetrain16 wrote:Firmware is up to date when I checked. Problem still persist if satellite is turned off.
.16 is not "up to date".
Give this a try:
1) download the latest firmware for RBK50 here: https://kb.netgear.com/000062062/RBR50-RBS50-Firmware-Version-2-5-1-32
2) upload the firmware manually-please upload the new firmware to the RBS50 (satellite) FIRST-then to the RBR 50
3) once that is done with both units powered-find the reset hole and use a paper clip, etc. and press and hold for 15-20 sec. The status light should go from green to flashing amber on both units.
4) go through the setup using the Orbi app (DO NOT upload a previous config file to speed up setup) using the suggestions offered by FURRYe38
5) once your Orbi system is up and operating normally do this with your PS4/PS4 Pro: Fire up your PS4 Pro and go into the network page where you normally setup your wireless network-when the PS4 Pro finishes scanning for available wireless networks (yours should be available at this point) depress options on your PS4 Pro controller. You will see wifi frequency-select and you will see three choices (Auto, 5GHz only, 2.4GHz only). Obviously Auto is the default so please select 2.4GHz only and complete the setup-PS4 Pro should be connected to the Orbi at this point and under network status reflect 2.4GHz for the wirless frequency. Do a restart on the PS4 Pro and see if the wireless connection is retained-it should. Experiment with the other wireless frequencies (5GHz only, and auto) to see if the PS4 Pro connects to your wireless network and retains the wireless connection after the restart on the PS4 Pro.
dglsmcd_USMC thanks for the tips.. putting the PS4 on 2.4GHz did the trick and now the playstation is stable again. I noticed that my Hue hub was also interferring with the signal a bit as it was too close to the satellite. Next step is to move it further away and test that out to make sure its good to go as well.
Let us know if that helps a well.
2GHz connection was a bit slow. Switched to 5GHz and much better results. Also relocated the Hue hub which has worked fine and caused no issues so far.
Glad it's working better now.
Enjoy. :smileywink:
- Ever since I hooked up my ps5 (it is hardwired to the Orbi router) my Orbi drops every single day.
I updated the firmware and did a factory reset. Still happens every day.
Does anyone have a solution? It’s NEVER done this before. Is the PS wired or wireless?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?PS by chance have it's own wifi broadcast?
If this is the only device causing problems, I recommend you contact Sony and let them know whats going on. Would be a Sony issue they need to review..
Seamus12 wrote:
Ever since I hooked up my ps5 (it is hardwired to the Orbi router) my Orbi drops every single day.
I updated the firmware and did a factory reset. Still happens every day.
Does anyone have a solution? It’s NEVER done this before.- Ps5 is wired
Firmware is the latest v 2.7.2.102
Modem is ARRIS SURFboard SB6183
PS does not have WiFi broadcast
It also happens with the Xbox which is also wired. I would ask you to post about this over in the Orbi AC forum.
https://community.netgear.com/t5/Orbi/bd-p/Orbi
This forum is for the Orbi AX and this thread already solved the PS problem found for this system. FW and HW between Orbi AX and AC is different.
I'll follow you there and continue to help you out.
Seamus12 wrote:
Ps5 is wired
Firmware is the latest v 2.7.2.102
Modem is ARRIS SURFboard SB6183
PS does not have WiFi broadcast
It also happens with the Xbox which is also wired.
