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Forum Discussion
Netgear Orbi RBK 763S: Streaming video over wifi - occasional loss of video
I have an Orbi 763 system with 1 gb internet into the home. My cable tv provider requires decoder devices at each television which can connect via wifi or ethernet - no coax provision on the devices...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Does this happen with the RBS turned OFF?
What channel configurations are currently set on the router?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.
Firmware is 6.3.8.5_1.4.80
Modem is owned by me and registered with the ISP; model is a Netgear Nighthawk
Home is 5000 sq ft on two levels; router is on lower level on one end of home, satellite 1 is in middle of home on lower level (40+ feet from the router and in a different room) and satellite 2 is on the other end of the home from the router and on the upper level.
I will try turning off the services you suggested and see if that makes a difference (Armor is not active; unsure about the others.)
Thank you.
