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Forum Discussion
Netgear Orbi RBK353 : Internet WAN disconection
Since the installation of the Orbi RBK353 system (base + 3 satellites), I have internet cuts several times a day and it takes between 5 and 10 minutes to come back ... Quite frustrating when we do te...
Hi
Firmware is V4.3.4.8_1.9.53
When it shut down , the orbi router is pulsing magenta
On the Proximus modem, all lights are correct and seems to be OK.
During the cut off, I connect in LAN a laptop and internet is working.
Connection is from WAN connector Modem to INTERNET connector on the Orbi.
The cable use is the one deliver with the Orbi kit.
Philippe
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Is the RBR placed near other electronic devices?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last FW update?
Hi
The issue seems to be between the Modem and the Orbi router.
The application Orbi said 'INTERNET HORS LIGNE'
The WIFI Signal is still working as, during internet cut, I have access to my network and Proximus TV is working.
The TV decoder is connected to a satellite and signal is working.
Philippe