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Forum Discussion
Netgear Orbi RBR750 dropping Internet connection
Hello, My orbi routers has increasingly become flaky over the last 2 months. My ISP ( AT&T) has checked their fiber connection and modem multiple times and we don't see any issues there. The...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Does the front LED turn ON PINK or WHITE when this happens?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.️
Firmware Version
V4.6.14.3_2.3.12I have Cat 6 connection in my home and the ATT connection is a 1GB Fiber network to the ATT Modem.
When the issue occurs the LED light turns to Magenta , but modem has internet connection and I have test that as well.
"Flaky" indeed!
The magenta light signals that the router is not able to connect to a specific resource on the internet. It would be helpful if Netgear would document how this feature works. (So far, I have been unable to find any documentation.)
Please notice that any time the user brings up the web interface, Basic Tab, Home Page, the "Internet" Box shows "Waiting" for a few seconds, and then changes to "Good".
In other words, the router is not testing if the physical cable is plugged in. It is verifying that the Internet Service Provider equipment and infrastructure are functional and there is a path to (whatever that web resource is).
Does the magenta light ever go away without the router being rebooted?
One reason for the Magenta when this happens is that the RBR has lost the connection to the ONT Fiber device. Or the ONT has stopped giving the connection to the RBR.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
You should contact the ISP to see if they have seen anything on your ONT in the time frames when you see this problem on the RBR.
It goes from the ATT Fiber ONT to the RBR right? Or is there something in the middle?
Do you have IPv6 enable or disabled on the RBR?
Has the RBR been working up to this point on this same version of FW or is this something new or has this been problematic all along?
How was the FW updated on the system? Via Auto Update or did you manually upgrade the system?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
MurtuzaT wrote:
Firmware Version
V4.6.14.3_2.3.12I have Cat 6 connection in my home and the ATT connection is a 1GB Fiber network to the ATT Modem.
When the issue occurs the LED light turns to Magenta , but modem has internet connection and I have test that as well.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingsThe next time this happens, could you copy the contents of the Orbi Log before restarting the router?
(When the router is powered off, the log file disappears and cannot be resurrected.)
See page 88 of the User Manual: https://www.downloads.netgear.com/files/GDC/RBK752/RBK752_UM_EN.pdf
