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Forum Discussion
Netgear Orbi RBR750
I don’t know what this location means above, but our router suddenly stopped working and we have no Internet. The modem is working fine and it is communicating with the Orbi router but nothing will wo...
Firmware version should not affect whether the router connects to the internet (or not).
Is there a computer handy that can be connected directly to the modem to verify that the Internet Service Provider (ISP) is providing service?
Is it correct to assume that everything has been turned off. Then the modem powered on and wait until it settles down. Then the Orbi router turned on? (I know it is annoying that Netgear removed the power switch from the Orbi 750 product and the only way to power it on/off is to physically disconnect/reconnect the power cord.)
Thanks
Yes, everything was turned off with all wires removed with a waiting period. Also did this with the modem, which is working. Also confirmed the modem is communicating with the router. The ISP is providing. A couple of times we did get the Internet to come on but quickly go away.
It will help to be very specific about the equipment. There appears to be
- A cable modem from the Internet Service Provider (ISP)
- A router from the ISP
- An Orbi RBR router connected to the ISP router?
We know the modem is working because the ISP router provides internet service to devices connect to it?
But, the Orbi does not provide internet? (When the router is turned on, does it display a BLUE or MAGENTA ring light at the top for a couple of minutes?)
And this was all working previously?
- All of the wires are in the correct places. The router does not have lights at the top. They are at the bottom. It’s been white with no other colors.
- We know the modem is working because we spoke to the modem provider and they reset it at three different times and all three times it worked correctly and all the lights that were supposed to be on or on. Yes, this used to work before for a long time.
- Only one modem and the Orbi. Nothing else?