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Forum Discussion
Netgear Service is Horrible Horrible Horrible
I own two RBK750's, one each of two homes. For months now, neither has been manageable because I can't access the router either through the web interface nor the mobile app (iOS). So frustrating. ...
Early on in the 750 debacle, some users reported that a Factory Reset enabled them to regain access to the router.
Many customers rejected the idea and waited for Netgear to 'push' a solution that would avoid the need to reconfigure the router from scratch.
Did you try the Factory Reset?
I wish I could factory reset, but that cure is worse than the disease. The last time Netgear forced me to factory reset, I lost all my IP address reservations (~75), my VPN config, and a bunch of other parameters, all of which are necessary for my home automation environment. The idea of recreating all that gives me severe hypertension. And, in case you're wondering, yes I had made a backup of my environment, but Netgear informed me that it was corrupted and that they couldn't/wouldn't try to repair the file.
So I feel like my only option is to wait for this ill-defined patch to show up one day and be effective. No definition of how or when this will occur.
MLUCK wrote:
And, in case you're wondering, yes I had made a backup of my environment, but Netgear informed me that it was corrupted and that they couldn't/wouldn't try to repair the file.
Perhaps the config file is not totally lost. There is a program that will print out the contents of an Orbi config file as text. When sorted, the file present the useful information in an organized way. Could you perhaps give this a try and see what happens?
https://github.com/Fysac/orbicfg
There is a compiled version for Windows here: https://www.dropbox.com/s/3w1pss8hqk9c2q3/orbicfg.exe?dl=0
It is so refreshing to hear from someone who is within that magic "90 days of complimentary support" and is able to actually open a case with Netgear. (Results are not so encouraging. I had expected that they would request the router serial number from you and say that the firmware would be refreshed as it was for a number of customers.)
The backup file was from the last time Netgear completely screwed me. This time, which has been going on for months now, I didn't make another backup. It never dawned on me that I would be able to access my router. smh