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Forum Discussion
Netgear Service is Horrible Horrible Horrible
I own two RBK750's, one each of two homes. For months now, neither has been manageable because I can't access the router either through the web interface nor the mobile app (iOS). So frustrating. ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
MLUCK wrote:
I own two RBK750's, one each of two homes. For months now, neither has been manageable because I can't access the router either through the web interface nor the mobile app (iOS). So frustrating. With Netgear support, I get a continuous stream of either unfulfilled promises and total non-responsiveness. Netgear products used to be good, but the service is consistently pathetic.
Months in, Netgear still has offered no solutions. They have tried failed patches and firmware updates. All I'm getting at this point is, "we're trying as hard as we can", followed by days/weeks of silence. Until the process repeats, with no end in sight.
Netgear has trained me to despise the company. Such a shame.
Thanks for the reply.
Genuine question in response: how can I look up the firmware when I can't access the router?
On the modem side, we are a AT&T 1G fiber customer. Does it help to know the modem model too?
Yes please.
And you don't have a backup config file saved do you?
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System