NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MLUCK
Jun 29, 2022Star
Netgear Service is Horrible Horrible Horrible
I own two RBK750's, one each of two homes. For months now, neither has been manageable because I can't access the router either through the web interface nor the mobile app (iOS). So frustrating. ...
MLUCK
Jun 29, 2022Star
Thanks for the reply.
Genuine question in response: how can I look up the firmware when I can't access the router?
On the modem side, we are a AT&T 1G fiber customer. Does it help to know the modem model too?
FURRYe38
Jun 29, 2022Guru - Experienced User
Yes please.
And you don't have a backup config file saved do you?
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System