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Netgear Service is Horrible Horrible Horrible
I own two RBK750's, one each of two homes. For months now, neither has been manageable because I can't access the router either through the web interface nor the mobile app (iOS). So frustrating. ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
MLUCK wrote:
I own two RBK750's, one each of two homes. For months now, neither has been manageable because I can't access the router either through the web interface nor the mobile app (iOS). So frustrating. With Netgear support, I get a continuous stream of either unfulfilled promises and total non-responsiveness. Netgear products used to be good, but the service is consistently pathetic.
Months in, Netgear still has offered no solutions. They have tried failed patches and firmware updates. All I'm getting at this point is, "we're trying as hard as we can", followed by days/weeks of silence. Until the process repeats, with no end in sight.
Netgear has trained me to despise the company. Such a shame.
FURRYe38 wrote:What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Looks like it's an Arris BGW210. I've rebooted it too, and still can't access my router. Netgear is zero help.
Can you imagine what would happen if you bought a new car and were unable to access the dashboard or the engine to maintain vehicle? It would never be tolerated. And then the manufacturer said it would take months to repair, during which time you can't contact us without paying. And then they still hadn't fixed it, months later. And so their answer was, "We're trying as hard as we can and we're sorry. We don't know what the problem is, but we're working as hard as possible." Just pathetic. Netgear has trained me to despise Netgear.
So you'll need to factory reset and setup from scratch.
You'll need to save off a new back configuration to file. Always do this each time you make a change to the system. Never hurts to have too many backup configurations on file.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Factory reseting means spending days reconfiguring. But I guess I don't have a choice. So I've been sitting here all afternoon following Netgear's instructions to factory reset. I get the Amber LED after holding a paper clip into the reset hole for 10+ seconds, but then the router reboots with the same old SSID, not factory reset. Tried calling Netgear. They are worse than useless.
Just to be clear, the Power LED turned amber and then began to flash?
