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Forum Discussion
Netgear wont send me my product I ordered!
I think it's important to post this as I've reached out more than 6x now with no resolution.
I ordered on 2/3 (Order #xxxxxxx) a Orbi Mesh WiFi 6 System - Ax5400 router and had paid extra for ...
Hello cschulze7,
Welcome to the NETGEAR Community!
I am sorry that you are having issues with your recent order. I noted your case number and personally endorsed you to our experts for support. Please monitor your email for contact attempts from our expert team.
For your security I removed both your order number and case number from this post.
Best,
Kevin
Community Team
Welcome to the NETGEAR Community!
I am sorry that you are having issues with your recent order. I noted your case number and personally endorsed you to our experts for support. Please monitor your email for contact attempts from our expert team.
For your security I removed both your order number and case number from this post.
Best,
Kevin
Community Team
- Thank you. I still haven’t heard from anyone and i have no idea when i will. Can you please let me know? Now no one is even replying to my ticket. I call and get no where. I feel Netgear has stolen money from me. I’m incredibly frustrated.
Please me know.
Thanks,
Crystal - Hi,
I still haven’t heard from anyone. Can you please ping them again and ask them to call me ASAP on Monday?Hello cschulze7,
Thank you for the update!
Our experts are actively analyzing your case to come up with a resolution. Upon reaching a resolution you will be contacted in regards to the next steps. In the mean time please continue to monitor your email for contact attempts from our experts.
Best,
Kevin
Community Team
Hi. Clearly this isnt being resolved. I have exhausted so much of my valuable time trying to get this resolved. I hope this is a message to everyone to not buy direct from Netgear. This has been such a nightmare. I once again updated my case per the voicemail the supervisor left (which btw, first time a supervisor called me in 3.5 weeks).I was told I had no choice but to open a CLAIM with FedEx. As a customer, this is always done by the shipper. Which, in this case, would be Netgear. Whatever the case, i've wasted over a full business day for the last 3.5 weeks on multiple calls, emails, reports, etc on this problem; what is another hour calling FedEx to do this. I take the time to open this claim, and FedEx (rightfully so) denied my claim this morning. They said their policy is for the SENDER / SHIPPER (aka Netgear) to open this claim! OR, I'd have to get written approval from Netgear to open this claim...I am NOT doing that. That is so backwards at this point. I shared the email in my case. Again, they know the package is lost - Netgear knows its lost! However, FedEx doesn't know if you all sent me a replacement in the meantime while the investigation was working - which is 100% common with every other company I've dealt with.
Netgear is unlike any other company I have ever worked with. This would've been resolved 3 weeks ago. Regardless, as I have stated. Please refund me and figure this out on your own. I"m done dealing with this and i'm reporting you further to more places because you have essentially stolen money from me. I'm going elsewhere. I am done.Mentioning this here in case you can expedite it. I have zero faith in Netgear getting things done at this point.