NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
FURRYe38
Jul 13, 2021Guru - Experienced User
New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
- Sep 13, 2021
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
RayBan_21
Jul 15, 2021Star
Unfortunately performing an upgrade of this fw created a lot of issues.
Any tips for restoring/downgrading RBR750 & 2x RBS750?
Upgraded to the latest FW and encountered all sorts of issues - worst was the internet speed was nearly half of what it was before the upgrade (approx. 950 Mbps d/l & u/l to approx. 520 Mbps d/l on 1 Gbps fiber).
Tried to follow all the steps:
- created a backup file
- manually upgraded router and satellites from 3.2 to 4.6 (latest release)
- tried to restore backup (says file is not valid)
- tried to upload previous fw
-- fails on router: no "Yes"-button when trying to proceed, only a "No"-button...
-- 1 satellite never showing up again
- tried to factory reset several times and set up as new
Any pointers in a direction where I can find some answers to start fresh would be helpful!
Thanks!
- FURRYe38Jul 15, 2021Guru - Experienced User
After loading FW, I would have done a factory reset on the RBR and RBS if I saw problems. (A full power OFF of the System and ISPM modem/ONT should work first thing.) Also you would need to power OFF the ISP modem/ONT for 30 seconds then back ON as well during the reset of the RBR. I would have set up the RBR using a wired PC and web browser. Do not load a prior saved config from file. New FW features seein in this version may not be compatible with older config files.
Don't enable Armor or SPC. Run a quick speed test with the wired PC to see if speeds were to spec....
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
RayBan_21 wrote:Unfortunately performing an upgrade of this fw created a lot of issues.
Any tips for restoring/downgrading RBR750 & 2x RBS750?
Upgraded to the latest FW and encountered all sorts of issues - worst was the internet speed was nearly half of what it was before the upgrade (approx. 950 Mbps d/l & u/l to approx. 520 Mbps d/l on 1 Gbps fiber).
Tried to follow all the steps:
- created a backup file
- manually upgraded router and satellites from 3.2 to 4.6 (latest release)
- tried to restore backup (says file is not valid)
- tried to upload previous fw
-- fails on router: no "Yes"-button when trying to proceed, only a "No"-button...
-- 1 satellite never showing up again
- tried to factory reset several times and set up as new
Any pointers in a direction where I can find some answers to start fresh would be helpful!
Thanks!
- RayBan_21Jul 15, 2021Star
FURRYe38 Thanks for the pointers - I'll give it another shot!
The modem mfr & model# is Zyxel Gigabit Active Fiber SFU AM3100-B0.
- FURRYe38Jul 15, 2021Guru - Experienced User
Is this your ONT?
https://service-provider.zyxel.com/global/en/products/fiber-oltsonts/active-fiber/hgus/am3100-b0