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New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
I just factory reset everything as i had to do something. Why is it that during the setup the router seems to already know my custom sattelite names? (also not had to sync them again).I have not restored anything and reset all 4 devices with a paperclip until the blinking orange light... btw. The disconnects are already happening again. No i have not contacted support yet.
Please open up a support ticket and contact NG support and let them know what your experinecing.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto?
Any Wifi Neighbors near by? If so, how many?
Berryvl wrote:I just factory reset everything as i had to do something. Why is it that during the setup the router seems to already know my custom sattelite names? I have not restored anything and reset all 4 devices with a paperclip until the blinking orange light... btw. The disconnects are already happening again. No i have not contacted support yet.
FURRYe38 wrote:Please open up a support ticket and contact NG support and let them know what your experinecing.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto?
Any Wifi Neighbors near by? If so, how many?
Berryvl wrote:I just factory reset everything as i had to do something. Why is it that during the setup the router seems to already know my custom sattelite names? I have not restored anything and reset all 4 devices with a paperclip until the blinking orange light... btw. The disconnects are already happening again. No i have not contacted support yet.
Really?
Its not that i am not willing but it seems my complementary support expired in april, but i can get a hw replacement.
My hw is not defected, my sattelites are placed correctly and the frequency were never an issue. The issues i see now started directly after upgrading to 4.6.3.7 the day before (and months) everything worked really perfectly. minutes after upgrading the disconnects and instability started to happen.So all the questions asked above are not relevant as with 3.2.18.1 everything was fine and so far i was really happy with NG and the Orbi's, recommended it to friends, colleages and family.. but i am starting to feel sorry for that.
I think NG has to acknowledge there are issues with the 4.6.3.7 version and fix it as soon as possible instead of stringing everyone along to open support tickets.
At this moment my household is disrupted becaues of this. Already spent hours trying to fix it myself. This is not what I was buying into when i orderd the RBK753. Of course bugs exist but this feels as if SQA failed and 4.6.3.7 was not properly tested before the release.
So rather than asking everyone to open tickets, please look into it yourself, it is unimaginable that NG is unable to reproduce these issues withing Support/Engineering.
Again, this is something beyond forum help and support so you'll need to inform NG support of what your experiencing.
Good Luck.
Berryvl wrote:Really?
Its not that i am not willing but it seems my complementary support expired in april, but i can get a hw replacement.
My hw is not defected, my sattelites are placed correctly and the frequency were never an issue. The issues i see now started directly after upgrading to 4.6.3.7 the day before (and months) everything worked really perfectly. minutes after upgrading the disconnects and instability started to happen.So all the questions asked above are not relevant as with 3.2.18.1 everything was fine and so far i was really happy with NG and the Orbi's, recommended it to friends, colleages and family.. but i am starting to feel sorry for that.
I think NG has to acknowledge there are issues with the 4.6.3.7 version and fix it as soon as possible instead of stringing everyone along to open support tickets.
At this moment my household is disrupted becaues of this. Already spent hours trying to fix it myself. This is not what I was buying into when i orderd the RBK753. Of course bugs exist but this feels as if SQA failed and 4.6.3.7 was not properly tested before the release.
So rather than asking everyone to open tickets, please look into it yourself, it is unimaginable that NG is unable to reproduce these issues withing Support/Engineering.
Ok i will do that.
- I 100% agree with this.
I have now factory reset all units twice, once restoring settings, and once setting it up manually. Both lead to the same outcome - constant disconnections, and satellites losing sync.
Support is unhelpful, as they go through the motions on troubleshooting, but don’t / can’t review logs to find the real source of the issue.
As rumbles grow across multiple people, the issue is obvious - the v4.6.3.7 firmware is not ready for prime time. Whilst mistakes in QA testing happen, it’s pretty infuriating that there is not an option to roll back to previous firmware.
Netgear should acknowledge this issue, work with some users to really understand the problems, and push a firmware fix urgently.- copy and paste your comment here: https://mobile.twitter.com/SP38190038/status/1423273148569554947
I think that factory reset doesn't seems to fully reset all settings.
I have done Hard Reseting many times on each device, for me it seems that some parameters are maybe stored in a memory like nvram and are not resetted.
This kind of product is designed for Home needs and should be Plug and Play :
- easy configuration
- forget it and let it running
At first installation whith Orbi App I was hoping a Plug and Play Orbi system but I had to do the configuration and Hard reset many times because of many issues like satellite not discovered even when just near from the router or because of app issue not finishing the configuration.
Hardware is good but software is plenty of bugs.
For sure I would not recommand Orbi system to friends and my family because it needs to have minimal technical skills and take too much times doing configuration and troubleshooting.
Just an update to my issues - they're still the same, but I can also see that the satellites are acting up as well; disconnecting and re-connecting. I see that it has been mentioned by someone else here too.
I've been told twice that NG support will contact me, but still haven't heard anything yet.
It's too bad, as I still think that the Orbis was a good match for my home until this new FW.
I've tried all the tips mentioned in this thread without any luck.
After a while I also thought it could be my network provider having faulty equipment on their side, but got great support from them clarifying that it's all on my end.
Still thinking that with a fix I'd keep the Orbis, but if this is a sign of what one can expect after FW releases, I'm quite sceptic.
Niko78 wrote:I think that factory reset doesn't seems to fully reset all settings.
I have done Hard Reseting many times on each device, for me it seems that some parameters are maybe stored in a memory like nvram and are not resetted.
Try a 30 30 30 FACTORY RESET.
First do a backup of your settings, as you will lose them.
Do this one at a time, starting with the router
While the device is plugged in, hold the reset button in for 30 seconds
Unplug the device, while holding the reset button in for 30 seconds
While holding the reset button, plug in the device, and count another 30 seconds.
Your device should be cleared of all settings and configured back to factory settings.
This usually fixes unexplained errors like WIFI issues, devices not connecting etc.
But unfortunately, it will not repair a bricked device, where the firmware flash got corrupted.
This whole upgrade has been a nightmare. I cannot believe NG is blocking a downgrade. I had to redo everything twice and stuff is still randomnly dropping off WiFi. Wired has been fine thus far (knock on wood) but I have zero confidence in this. I upgraded from the 50 and will probably return my 753 setup to Costco (if I still can) and get something else or see if I can go back to my 50.
Heck, I might dig out my old Unifi stuff and set that back up. I got this to be plug and play working for my wife and kid when I'm not away. I've spent more time dealing with this fiasco upgrade in the last couple of weeks more than this is worth.
How does something like this make it through the QC process?
