NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
How are we weeks later and no fix or roll back options?
Mistakes happen, I get that. The sign of a company is how the deal with it. Netgear approach? Silence. I’m shocked and appalled. Let us roll back is such a simple solution in the short term.
We’re in the middle of a pandemic. People are trying to work from home, and home school - our £700 routers should be able to enable that.
Totally unacceptable.
Mistakes happen, I get that. The sign of a company is how the deal with it. Netgear approach? Silence. I’m shocked and appalled. Let us roll back is such a simple solution in the short term.
We’re in the middle of a pandemic. People are trying to work from home, and home school - our £700 routers should be able to enable that.
Totally unacceptable.
- buy their premium warranty and pay $$ more. I am also surprised that NG can get away with just 90 day support. I have filed a complaint with my state AG about this.
- Same here. I actually did pay for the extended warranty but have found out that there is no way for me to call support? How can I request or file a warranty replacement without calling?
I’m reaching out to my legal service to see if I can get a buy back going.
You guys can try this:
FW fixes don't happen over night.
MaleHumanUK wrote:
How are we weeks later and no fix or roll back options?
Mistakes happen, I get that. The sign of a company is how the deal with it. Netgear approach? Silence. I’m shocked and appalled. Let us roll back is such a simple solution in the short term.
We’re in the middle of a pandemic. People are trying to work from home, and home school - our £700 routers should be able to enable that.
Totally unacceptable.- uncle, first it is more than overnight. second this wasnt a hardware problem.
FURRYe38 wrote:You guys can try this:
FW fixes don't happen over night.
But removing the current broken version so that people don't get the broken update pushed onto them or simply not advertising the broken version seems like the sensible thing to do.
Since they haven't done that you have to conclude they aren't taking the complaints seriously or simply don't believe the problems are serious since the developers obviously never use the routers themselves.
So when will there be an update to help with this ... one year ... two ...
I agree and asked them about this.
Can't presume to know what developers are doing.
No router mfrs announces when new FW is forth coming.
raven_au wrote:
FURRYe38 wrote:
You guys can try this:
FW fixes don't happen over night.
But removing the current broken version so that people don't get the broken update pushed onto them or simply not advertising the broken version seems like the sensible thing to do.
Since they haven't done that you have to conclude they aren't taking the complaints seriously or simply don't believe the problems are serious since the developers obviously never use the routers themselves.
So when will there be an update to help with this ... one year ... two ...
MaleHumanUK wrote:
How are we weeks later and no fix or roll back options?
Mistakes happen, I get that. The sign of a company is how the deal with it. Netgear approach? Silence. I’m shocked and appalled. Let us roll back is such a simple solution in the short term.
We’re in the middle of a pandemic. People are trying to work from home, and home school - our £700 routers should be able to enable that.
Totally unacceptable.So I was contacted by support and gave them some debug logs (contacted on 8/20). I also gave them some more over the weekend. Based on our conversation, they are still collecting data to troubleshoot the issue. I am also very fustrated that these expensive routers can be crippled by a non-voluntary firmware update (also complained about this to them). I come from an embedded software background (been doing it for over decade). I offered to speak with one of their software engineers directly to help troubleshoot the issue engineer to engineer.
Since this is such a widespread issue, I do wish that officals from NG could post on this forum updates weekly (sticky thread). I have a Rachio sprinkler controller and the Homekit was buggy due to a firmware update. They are posting updates (even if there is nothing to report) for some communication to their customers. I would implor NG to do the same.
So I am noticing although I have disabled the AX features, my RBS750 still disconnects once a day (blue light and devices disappear). The network is definitely not stable. I was looking over the posts about a DHCP issue but not understanding how it applies to me with a Netgear modem from Comcast to RBR750. I do have my DHCP giving out IP address from 192.168.1.X to 192.168.1.Y so I can assign static IP addresses after 192.168.1.Y.
wjbridge wrote:So I am noticing although I have disabled the AX features, my RBS750 still disconnects once a day (blue light and devices disappear). The network is definitely not stable. I was looking over the posts about a DHCP issue but not understanding how it applies to me with a Netgear modem from Comcast to RBR750. I do have my DHCP giving out IP address from 192.168.1.X to 192.168.1.Y so I can assign static IP addresses after 192.168.1.Y.
Think of what might happen if the router DHCP server is very slow or stops giving out IP addresses (which has caused a lot of trouble for me). It looks to me like clients disconnect and try again, and the Satellites get their IP addresses refreshed after a time just like any DHCP client.
You can try this:
wjbridge wrote:
So I was contacted by support and gave them some debug logs (contacted on 8/20). I also gave them some more over the weekend. Based on our conversation, they are still collecting data to troubleshoot the issue. I am also very fustrated that these expensive routers can be crippled by a non-voluntary firmware update (also complained about this to them). I come from an embedded software background (been doing it for over decade). I offered to speak with one of their software engineers directly to help troubleshoot the issue engineer to engineer.
Since this is such a widespread issue, I do wish that officals from NG could post on this forum updates weekly (sticky thread). I have a Rachio sprinkler controller and the Homekit was buggy due to a firmware update. They are posting updates (even if there is nothing to report) for some communication to their customers. I would implor NG to do the same.
So I am noticing although I have disabled the AX features, my RBS750 still disconnects once a day (blue light and devices disappear). The network is definitely not stable. I was looking over the posts about a DHCP issue but not understanding how it applies to me with a Netgear modem from Comcast to RBR750. I do have my DHCP giving out IP address from 192.168.1.X to 192.168.1.Y so I can assign static IP addresses after 192.168.1.Y.
