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New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
I set my 2.4ghz to 25% to force my devices to connect to the faster 5ghz. If you have dead spots where 2.4ghz is necessary, then try bumping it up to 50%. If it’s still bad for 2.4ghz, then bump to again to 75%.
After turning my AX setting off, my router & satellites appear to be more stable. I haven't tinkered around with change the IP address or the power setting on 2.4ghz, but hopefully this is sufficient until the new firmware comes out.
In related news, Netgear escalated support has completely ghosted me. I'm thinking of opening a new ticket so that support can be started as my 90-day warranty window is closing soon.
I have given up and returned mine to Costco since I was within my 90 days. I wish I never had to do this but WFH and being dropped multiple times a day, along with listening to a teenager complain about their wireless connection, pushed me over the edge.
The lack of any sort of acknowledgement on Netgear's part is sad. Almost every tech company has an issue at some time, how you handle it is more important than the issue itself. The lack of any response here is deafening and says a lot about the company, especially with that 90 day support from Netgear.
Personally, from here on out, I'm speaking with my wallet. I have a Netgear switch that I purchased just before this incident but it is the last item from them I will buy.
Furry - I appreciate you trying to help everyone. I just wish Netgear was as passionate as you are.
jdk1120 wrote:After turning my AX setting off, my router & satellites appear to be more stable. I haven't tinkered around with change the IP address or the power setting on 2.4ghz, but hopefully this is sufficient until the new firmware comes out.
In related news, Netgear escalated support has completely ghosted me. I'm thinking of opening a new ticket so that support can be started as my 90-day warranty window is closing soon.
Good to hear. Unfortunately deactivating AX did not improve anything for me. Ultimately, I think there are several distinct issues being discussed on this thread. Personally, my issue is one of my two sattelites is constantly disconnecting from the base after the upgrade. I constantly see the famous green then blue light on it. Messing around with IP space/DCHP should not make any difference in Sattelite connectivity to the base from a technical standpoint. I did have some issues with end points and I think that can be attributed to the IP address range issues.
Since I was having more problems with one sattelite than the other, I moved the troublesome one closer to the base as a test and it definitely has improved the number of times it resyncs but it is still numerous times a day vs constantly in the old location. This leads me to think that the software upgrade greatly reduced the range for the backhaul link. If this is the case then it defeats the purpose of the mesh system as the I am not getting the coverage needed in my house. Definitely a huge step back in performance vs the older code.Has anyone else who has had the sattelite disconnect issue, tried playing around with location and seen any differences as well?
Understand Sir and understand the frustrations. NG is aware of whats happening and i'm trying to help users get thru this for those who can't return there systems. AT least we can downgrade as a work around for now for those who can do this. I'll keep on NG about this and hopefully next FW will fix this mess. :smileyfrustrated:
Good Luck in your endeavours.
Jeff-531 wrote:
I have given up and returned mine to Costco since I was within my 90 days. I wish I never had to do this but WFH and being dropped multiple times a day, along with listening to a teenager complain about their wireless connection, pushed me over the edge.
The lack of any sort of acknowledgement on Netgear's part is sad. Almost every tech company has an issue at some time, how you handle it is more important than the issue itself. The lack of any response here is deafening and says a lot about the company, especially with that 90 day support from Netgear.
Personally, from here on out, I'm speaking with my wallet. I have a Netgear switch that I purchased just before this incident but it is the last item from them I will buy.
Furry - I appreciate you trying to help everyone. I just wish Netgear was as passionate as you are.
FURRYe38 I understand you are here and trying to help. For me I cannot any longer support the fact that NG is trying to do something about this. It has been a month now? If they wanted to do something about it they would remove this buggy FW from the site and stop autoupdating people. They are doing this to themselves and hurting customers at the same time. Until such time as they get their @%#% together they should do what I have outlined. Mine was auto updated and luckily my important things are all wired, so slower wifi doesn't affect me as much. This is not the case with many others.
Like I said, I appreciate you trying to help folks but NG needs to get it together.
/rant
FURRYe38 wrote:Understand Sir and understand the frustrations. NG is aware of whats happening and i'm trying to help users get thru this for those who can't return there systems. AT least we can downgrade as a work around for now for those who can do this. I'll keep on NG about this and hopefully next FW will fix this mess. :smileyfrustrated:
Good Luck in your endeavours.
Furry - I appreciate you trying to help everyone. I just wish Netgear was as passionate as you are.
- I returned mine to Costco as well after 8 months of purchase.
- You are lucky
Trying also to return mine …
1 month of buggy firmware is enough for me and I am not confident anymore in Netgear support to quickly solve further potential any others issues.
I also don’t want to stress and spend hours or days of my time trying troubleshooting each time there is a new firmware upgrade.
Other systems for the same price are having a good support, 2 years support and not only 90 days, integrated antivirus with parental control without having to pay yearly subscription and with a better App and better web interface …
Netgear should be more careful with their customers and should listen to them if they want to stay a long time on this market. - What’s a good recommendation for another mesh system? Thank you. I just got it from Amazon about two weeks ago so I am about to return it too if necessary. I’m getting a lot better coverage than just using the router that came with the ISP.. just not getting the max I can get (gigabit plan).. I saw the AX doesn’t make a difference and without it, it will be slower.. Also, the netgear armor reduces my speed to 300-400 (without I can get the max of 600 wirelessly).
I was thinking about maybe Asus XT8 for exemple at about currently 350€ on French Amazon.
Same price as the Orbi 752 but with little better performance according to some test.
I bought both systems, the Asus XT8 and Orbi RBK 753 at the last Amazon Prime Day. The Asus has the stronger backhaul (upper 5 ghz channels, 4x4, wifi 6 at 4800 mbit , but the system is very unstable, although the firmware, but all the setting options suggests a more professional impression. I have stayed with my Orbi. Since I operate my Orbi in AP-mode, I dont have these problems discussed in this thread.
But I am also disappointed about the behavior of Netgear, not to offer at least for the affected users a downgrade. And I'm not talking about a possible workaround via edge, which I haven't tested myself yet.
