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New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
I recently bought this new WIFI 6 Mesh system from costco and in couple of days the FW version got updated to new version 4.x .Since then the speed for download speeds dropped significently and in mid 500 Mbps where as the upload speeds have consistent at 930 Mbps .
When I did the speed test before the FW upgrade I was getting fantastic speeds at 900's (before Netgear automatically updated next - dah!)
I have a Verizon Fios gigabit internet and I was able to verify the speeds directly from VZ modem and speeds were in 900 mbps for both download & upload speeds.
Configuration: Verizon fios model --> Orbi RBR750 router --> 2 Orbi RBS750 Satellites.
Since the update the download speeds are in mid 500 mbps ,strange enough the upload speeds were consistenly in 930 mbps . I have tried factory restore option to atleast get the old firmware where I was able to see faster download speeds but unfortonately that was short lived since netgear automatically updated the firware to ver 4.x and facing the slowness again.I contacted netgear support and they spend hours doing the same steps I did to reset and do bunch of conf updates which were useless .It feels like they are shooting darts in dark and have no clue what the root cause is and wasting time.
Funny thing is they had the ticket open and after a week they did not even contact me/fix the issue and closed the ticket -- > This product was purchased and it's not even a month and they have shown the true "customer support" service.
Bad quality controls and despite the consumer complaints , there is no response from netgear.
Hope this helps others before buying the netgear products
How were you testing speeds? Orbi app or RBR built in speed test?
AK_NG wrote:
I recently bought this new WIFI 6 Mesh system from costco and in couple of days the FW version got updated to new version 4.x .Since then the speed for download speeds dropped significently and in mid 500 Mbps where as the upload speeds have consistent at 930 Mbps .
When I did the speed test before the FW upgrade I was getting fantastic speeds at 900's (before Netgear automatically updated next - dah!)
I have a Verizon Fios gigabit internet and I was able to verify the speeds directly from VZ modem and speeds were in 900 mbps for both download & upload speeds.
Configuration: Verizon fios model --> Orbi RBR750 router --> 2 Orbi RBS750 Satellites.
Since the update the download speeds are in mid 500 mbps ,strange enough the upload speeds were consistenly in 930 mbps . I have tried factory restore option to atleast get the old firmware where I was able to see faster download speeds but unfortonately that was short lived since netgear automatically updated the firware to ver 4.x and facing the slowness again.I contacted netgear support and they spend hours doing the same steps I did to reset and do bunch of conf updates which were useless .It feels like they are shooting darts in dark and have no clue what the root cause is and wasting time.
Funny thing is they had the ticket open and after a week they did not even contact me/fix the issue and closed the ticket -- > This product was purchased and it's not even a month and they have shown the true "customer support" service.
Bad quality controls and despite the consumer complaints , there is no response from netgear.
Hope this helps others before buying the netgear products
- Furry, why the question. This is known fact that max speed by app or built in speed test(routerlogin/orbilogin) reduces to 600s
Checking the speed test method as others mentioned that speed testing thru a external app and wired connection results in seeing to spec speeds. Something I've seen myself. Yes it's known that the built in speed test app and Orbi app are reporting inaccurate results vs external apps report to spec speeds. Some users posting about this issue may not know about this. This doesn't mean the entire system is bad, just the speed testing of these apps is the problem. Doean't really effect over all performance. NG is aware of this as I believe someone said already they mentioned the issue to them thru support contact lines.
Gatorade2000 wrote:
Furry, why the question. This is known fact that max speed by app or built in speed test(routerlogin/orbilogin) reduces to 600s
I got the same problem as you. But my download speed always cap at 630mb and upload speed cap at 920mb. It just cap!!! Cannot go higher after the update.
Where are you speed testing from? Orbi app or RBRs built in speed test app? IF so, then these are giving inaccurate speed results. Use a wired PC and Ooklas installable speed test app on this pc to test and compare results.
kinghenrym wrote:
I got the same problem as you. But my download speed always cap at 630mb and upload speed cap at 920mb. It just cap!!! Cannot go higher after the update.
