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New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
can you add the link?
Can someone just post a copy for everyone here to use? No Netgear support, no calls, no nothing.. everyone is just waiting for a link please, thank you. I might as well return and get another product like an Eero and get full speeds.
Just received and installed the 4.6.3.16 beta fw release from NG Support. Its been running for an hour now without issues. For sure too early to tell but it is looking good.
Unfortunately the beta release can't be shared in the forum as the user has to agree to some usage terms before downloading it, this is painful but understandable. I am quite sure that if you open a ticket that refers to the 4.6.3.7 fw issues, it should not take longer than a day before you get access to the beta fw.
- Did the beta also update the Satellite firmware? I am still having issue with a Samsung TV connecting to the satellite. It connects fine to the router but as soon as the satellite powers on it is back offline!
Yes, the Beta release comes with an update for both the RBR and the RBS.
Anyone know how to submit a case if you are out of warranty and beyond the generous 90 day support? Do you try the request to replace?
I'd also be curious if anyone who has the beta installed if they've had the internet disconnects and the router going non responsive and the light turning magenta if this release addresss it?
Thanks for confirming and letting us know what the process is and the results. Hopefully the beta and a follow on FW update will fix all this.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
Berryvl wrote:
Just received and installed the 4.6.3.16 beta fw release from NG Support. Its been running for an hour now without issues. For sure too early to tell but it is looking good.
Unfortunately the beta release can't be shared in the forum as the user has to agree to some usage terms before downloading it, this is painful but understandable. I am quite sure that if you open a ticket that refers to the 4.6.3.7 fw issues, it should not take longer than a day before you get access to the beta fw.
Please reach out to the forum moderators if your beyond warranty support.
Timothy88 wrote:
Anyone know how to submit a case if you are out of warranty and beyond the generous 90 day support? Do you try the request to replace?
I'd also be curious if anyone who has the beta installed if they've had the internet disconnects and the router going non responsive and the light turning magenta if this release addresss it?
Yes, even though i was beyond the 90 days support, but within warranty i choose the request for replace option. Shortly after i was on the phone with NG support and during that call they converted my case to a proper support case (as you would get when you are eligable for support). This case was then followed up by NG. Because of the time difference i got calls at impossible moments, never the less i was able to progress just by updating the case. I have to say that even though a long time went by since logging the case (started at August 19th) we are now very close to a solution.Timothy88 wrote:
Anyone know how to submit a case if you are out of warranty and beyond the generous 90 day support? Do you try the request to replace?
I'd also be curious if anyone who has the beta installed if they've had the internet disconnects and the router going non responsive and the light turning magenta if this release addresss it?
I just installed the beta firmware that I received through support. The intermittent disconnect has stopped but it has only since a few hours since the firmware "update." I'll report back in a few days whether this seems to have resolved the issue.
PS I did not change any of the settings after installing the beta firmware including the wifi6 AX options.
Thanks for letting us know. Let us know how it goes later on down the road.
- I spent another 2 hours on phone support with these same issues and in the end they want to have me pay shipping to send my satellite back for replacement. I asked multiple times for the beta download yet wasn’t offered it. In fact the support agent claimed to know nothing about it. I really just want that download to try it to see if it resolves my connectivity issues.
- Thanks! I will contact them
- I already contacted them a few days ago, but they never answered. It’s hard to get someone official to help you besides Mr. Furry.
Also tried to open a ticket as "hardware" but nothing so far. Sent PM's to Blanco and Darren as well but nothing yet. Why not post it in the beta forum?
First experience with the 4.6.3.16 beta fw is that the issues are not gone. I think it has improved a little bit but definetely this device disconnects keep happening all the time...(I did switch on the AX Features again after the update to the Beta FW)
Personally i think most of the issues are DHCP related, i have no configured some devices that disconnect often, to static. Lets see how that goes.
- I noticed that too. The router cannot release the IP, or keeps it in memory too long. Is there a way to release it faster?
Has a factory reset on the RBR and RBS been performed, then power OFF of the RBR and RBS with pulling the power adapters for a good 5 minutes, then back ON then walk thru the setup wizard been performed since you applied the beta FW?
Berryvl wrote:
First experience with the 4.6.3.16 beta fw is that the issues are not gone. I think it has improved a little bit but definetely this device disconnects keep happening all the time...(I did switch on the AX Features again after the update to the Beta FW)
Personally i think most of the issues are DHCP related, i have no configured some devices that disconnect often, to static. Lets see how that goes.
Of course not.. This was also not adviced by NG Support.
I understand that doing this is something that 'could' work or solve the issue but lets be honest. To do this it takes me another 1-2 hrs (because i don't think restoring a backup is wise at that point as well?). Also, I already spent hours fighting this issue and It is not normal, nor should it be required that with every fw update you have to go through a factory reset, why would there be an 'upgrade firmware' option to begin with. If there is a confirmed bug in the fw, and the bug is solved in the source code of a newer version then a factory reset should not be needed. I don't think your aim is to keep us busy while NG solves the bug.. but it is just too much to ask. If NG can guarantee that if I do factory reset all will be good, I will of course (reluctantly) do it :)
Nevertheless I understand you want to help, and it is appreciated.
FURRYe38 wrote:Has a factory reset on the RBR and RBS been performed, then power OFF of the RBR and RBS with pulling the power adapters for a good 5 minutes, then back ON then walk thru the setup wizard been performed since you applied the beta FW?
Berryvl wrote:First experience with the 4.6.3.16 beta fw is that the issues are not gone. I think it has improved a little bit but definetely this device disconnects keep happening all the time...(I did switch on the AX Features again after the update to the Beta FW)
Personally i think most of the issues are DHCP related, i have no configured some devices that disconnect often, to static. Lets see how that goes.
OK then your choice of course. Seen many issues resolved by a reset as setup from scratch. One should be saving a backup configuration to file for safe keeping which ALSO saves time when and if a factory reset is performed. Resets are a valid troubleshooting step and due to the nature of FW updates and such, they should be employed to help narrow down issues and ensure there is a good seating of the FW and configuration is clean. There maybe some incompatibilities causing problems from prior versions loaded that may cause problems. So resets do help in this area. We can't catagorize continued problems unless a reset has been done as well. Understand the frustrations as well. I would recommend a full power OFF of the RBR and RBS for at least 1 minute or more then back ON to see if anything changes. I found that this helped my system and has been stable since.
Good Luck.
There is no discussion wether or not going through a reset is a valid troubleshooting step, of course it is. And yes it really is frustrating, and Yes I really hoped the issue would have been identified and the new fw would solve it without the pain of a full reset. But the reality can be different. Since the issue is not resolved and I don't expect a new beta everyday I just migh go through another reset. btw, i did power everything off for a few minutes after the beta fw update.
Thanks again for your continued effort to help.
FURRYe38 wrote:
OK then your choice of course. Seen many issues resolved by a reset as setup from scratch. One should be saving a backup configuration to file for safe keeping which ALSO saves time when and if a factory reset is performed. Resets are a valid troubleshooting step and due to the nature of FW updates and such, they should be employed to help narrow down issues and ensure there is a good seating of the FW and configuration is clean. There maybe some incompatibilities causing problems from prior versions loaded that may cause problems. So resets do help in this area. Understand the frustrations as well. I would recommend a full power OFF of the RBR and RBS for at least 1 minute or more then back ON to see if anything changes. I found that this helped my system and has been stable since.
Good Luck.
Since the issue is not solved in the beta, then a reset would be needed to check this. Just saying.
Berryvl wrote:
There is no discussion wether or not going through a reset is a valid troubleshooting step, of course it is. And yes it really is frustrating, and Yes I really hoped the issue would have been identified and the new fw would solve it without the pain of a full reset. But the reality can be different. Since the issue is not resolved and I don't expect a new beta everyday I just migh go through another reset. btw, i did power everything off for a few minutes after the beta fw update.
Thanks again for your continued effort to help.
@
My PM's to Blanco was replied to immediately asking for case numbers which I sent right away. Still waiting on a reply. Haven't heard back from Darren yet. I wasn't aware there was a Beta forum. Direct me there and I can post there as well and look around for solutions.
larryindublin wrote:Also tried to open a ticket as "hardware" but nothing so far. Sent PM's to Blanco and Darren as well but nothing yet. Why not post it in the beta forum?
Not everyone as access to the beta forum and has to be given by a forum moderator. Nothing is happening in the beta forum currently and hasn't been posted there. So this is a more direct beta thats coming to 7 series users.
