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Forum Discussion
FURRYe38
Oct 08, 2021Guru - Experienced User
New - RBR750 / RBS750 Firmware Version 4.6.5.14 Released
Enhancements:
Adds support for the RBS350
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/secu...
- Oct 10, 2021
WOW, this morning about 2am i decided to update my two ORBI RBS satillites first. and that went ok, till a fantom ORBI showed up in my Orbi App. i then proceeded to update the RBR750, that went well till it said it was online but it wasnt. i followed the directions according to Furrye38, (ty) and i unplugged the sats and then the router, waited 2-3 minutes then i plugged in the router and then the sats and waited........it took a few minutes and the router came online then the sats followed. it still took some time for all my devices to get back on line (about 60), which is normal thing that has been happening. then today was the test. we had some heavy thunderstorms roll in, these south florida storms alway knock out some power or damages some weak transformers to were the power goes on and off real quick. it happened 3 times in a half hour i also have the comcast modem and the RBR750 plugged into a surge and battery back up. the weakest like here is the sats, no battery-back up for them and they used to take forever to re-sync but after the upgraded firmware last night, WOW, the ORBI's came right back online which shocked me, i thought i would need to reboot the sats. but no input from me and the whole system came back online quick. i am no IT guy here but this is a major inprovement from the previous firmware that almost killed the ORBI system. thanks to all here on this forum, i have learned alot from here.
Microsoft365
Oct 11, 2021Star
Both wireless and wired units still losing DHCP/DNS (internet connectivity fails, have to release/renew IP address). I have recommended Orbi to so many people... but how on earth does it make sense for a firmware update to require a full system reset? Might be fine for me to do... but it blows my mind that this is the go to solution for literally every post?
Lights not working right - factory reset
Can't access the internet - factory reset
Backhaul not working - factory reset
Satellite connectivity issues - factory reset
Going for a drive - why not do a factory reset before you go? It's super simple, barely an inconvenience!!
Brilliant stuff guys. Top notch.
- Mr410Oct 11, 2021Star
Microsoft365 wrote:Both wireless and wired units still losing DHCP/DNS (internet connectivity fails, have to release/renew IP address). I have recommended Orbi to so many people... but how on earth does it make sense for a firmware update to require a full system reset? Might be fine for me to do... but it blows my mind that this is the go to solution for literally every post?
Lights not working right - factory reset
Can't access the internet - factory reset
Backhaul not working - factory reset
Satellite connectivity issues - factory reset
Going for a drive - why not do a factory reset before you go? It's super simple, barely an inconvenience!!
Brilliant stuff guys. Top notch.
A firmwware update doesn't require a full system reset. I'm one month into using Orbi after 6 years on the google wifi platform. Three firmware updates on the Orbi and not one issue of the devices not updating, nor not working properly after rebooting from the update. Obviously, everyone's use case is different, with differeent hardware in between these mesh points, but running everything stock in a 50 year old house has yielded excellent results.
I think NG should be commended for actively updating the firmware in an attempt to address everyone's issues.
- Microsoft365Oct 11, 2021Star
DNS issues are not the result of an unmanaged switch, I am sorry to say. Especially having also had Orbi's for years - this is new. Firmware update - spontaneous DNS issues. You can say it's "disparate hardware" that causes people to "rise up" but when things are working fine, people aren't posting. They're just using the product. You cannot release a new firmware, magical issues pop up, and then say, welp, must be your stuff that stopped working at the same time you hit that update button! Time for a factory reset.
I have a lot of friends and family who swear by these things. Hiding behind factory resets and what walls are made of every time a firmware update wrecks a system is no way to conduct support. That's absurd. If those issues were always there, I would have been posting about this all day. Actually, I probably would have just returned the dang things and gone with something else. Consistent results UP UNTIL a firmware update is not the fault of my ethernet lines, my unmanaged Ruckus switch, or my various devices connected the network. It's the firmware. Plain and simple.- FURRYe38Oct 11, 2021Guru - Experienced User
Factory resets are a valid and troubleshooting set WHEN problems arise. Even after FW updates. Yes, not always needed. A power OFF of the Orbi systems for a good minute or more is recommended after a FW update first this.
Not everyone has problems with this version of FW. I recommend you reach out to NG support and ask for additional help and information. I believe we done all we can here in the forums for you. You need additional assistance.
Good Luck.
Microsoft365 wrote:
DNS issues are not the result of an unmanaged switch, I am sorry to say. Especially having also had Orbi's for years - this is new. Firmware update - spontaneous DNS issues. You can say it's "disparate hardware" that causes people to "rise up" but when things are working fine, people aren't posting. They're just using the product. You cannot release a new firmware, magical issues pop up, and then say, welp, must be your stuff that stopped working at the same time you hit that update button! Time for a factory reset.
I have a lot of friends and family who swear by these things. Hiding behind factory resets and what walls are made of every time a firmware update wrecks a system is no way to conduct support. That's absurd. If those issues were always there, I would have been posting about this all day. Actually, I probably would have just returned the dang things and gone with something else. Consistent results UP UNTIL a firmware update is not the fault of my ethernet lines, my unmanaged Ruckus switch, or my various devices connected the network. It's the firmware. Plain and simple.