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Forum Discussion
FURRYe38
Oct 08, 2021Guru - Experienced User
New - RBR750 / RBS750 Firmware Version 4.6.5.14 Released
Enhancements:
Adds support for the RBS350
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/secu...
- Oct 09, 2021
WOW, this morning about 2am i decided to update my two ORBI RBS satillites first. and that went ok, till a fantom ORBI showed up in my Orbi App. i then proceeded to update the RBR750, that went well till it said it was online but it wasnt. i followed the directions according to Furrye38, (ty) and i unplugged the sats and then the router, waited 2-3 minutes then i plugged in the router and then the sats and waited........it took a few minutes and the router came online then the sats followed. it still took some time for all my devices to get back on line (about 60), which is normal thing that has been happening. then today was the test. we had some heavy thunderstorms roll in, these south florida storms alway knock out some power or damages some weak transformers to were the power goes on and off real quick. it happened 3 times in a half hour i also have the comcast modem and the RBR750 plugged into a surge and battery back up. the weakest like here is the sats, no battery-back up for them and they used to take forever to re-sync but after the upgraded firmware last night, WOW, the ORBI's came right back online which shocked me, i thought i would need to reboot the sats. but no input from me and the whole system came back online quick. i am no IT guy here but this is a major inprovement from the previous firmware that almost killed the ORBI system. thanks to all here on this forum, i have learned alot from here.
FURRYe38
Oct 20, 2021Guru - Experienced User
Curious to see if disabling AX mode on the RBR changes any behavior of the RBS?
You may want to consider reverting FW back to v3...
SergeL wrote:
Satellites are still randomly rebooting, but the router itself is working. At least disruption is minimal, my devices are just switching between router of satellites. Less disruption, but annoying.
FURRYe38 wrote:
OK...
SergeL wrote:
So far I haven't experienced many unexpected reboots. Just a few so far on my satellites. Will keep monitoring.
FURRYe38 wrote:
Let us know.
martin1982
Oct 20, 2021Guide
in my case nothing helped so far, deactivated ax just for 2.4ghz after deactivated both. i have about 18 alexas in my house with multiroom sound etc.... and this sh.... is not working because the satellites losing their connection. on top i don t wan t to downgrade to 3.xxx i have pay also for circle or can t remember the new name. sorry i m frustrated, i know it s the community forum but why there is a community if the vendor is not listen to us.... sorry :-)
- FURRYe38Oct 20, 2021Guru - Experienced User
Understand. Running out of options here so you'll need to contact NG support and express your information to them.
https://www.netgear.com/support/#
Reverting the system while you wait for NG support is an option you should look at.
We can only do so much here.
- martin1982Oct 20, 2021Guide
i know we can t do more here but at the end i can t open tickets etc because it s after those 90 days. And i also can t "buy" the option to open a ticket (thats the next thing i could cry :-), they are delivering bugy firmware and we should pay to have at least the chance to create tickets... ) . but anyhow i hope they will deliver soon a software which bring back the stability i had some month ago with this system.
- FURRYe38Oct 20, 2021Guru - Experienced User
You can revert FW and see if that changes anything.
Contact a forum moderator as well.
martin1982 wrote:
i know we can t do more here but at the end i can t open tickets etc because it s after those 90 days. And i also can t "buy" the option to open a ticket (thats the next thing i could cry :-), they are delivering bugy firmware and we should pay to have at least the chance to create tickets... ) . but anyhow i hope they will deliver soon a software which bring back the stability i had some month ago with this system.
- SergeLOct 20, 2021Apprentice
Hahaha, the options are "Ask communty" or "Pay for Premium support"
FURRYe38 wrote:Understand. Running out of options here so you'll need to contact NG support and express your information to them.
https://www.netgear.com/support/#
Reverting the system while you wait for NG support is an option you should look at.
We can only do so much here.
- martin1982Oct 20, 2021Guide
i already wrote Blanca some pm s but no response so far.