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New - RBR750 / RBS750 Firmware Version 4.6.5.14 Released
Enhancements:
Adds support for the RBS350
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/secu...
WOW, this morning about 2am i decided to update my two ORBI RBS satillites first. and that went ok, till a fantom ORBI showed up in my Orbi App. i then proceeded to update the RBR750, that went well till it said it was online but it wasnt. i followed the directions according to Furrye38, (ty) and i unplugged the sats and then the router, waited 2-3 minutes then i plugged in the router and then the sats and waited........it took a few minutes and the router came online then the sats followed. it still took some time for all my devices to get back on line (about 60), which is normal thing that has been happening. then today was the test. we had some heavy thunderstorms roll in, these south florida storms alway knock out some power or damages some weak transformers to were the power goes on and off real quick. it happened 3 times in a half hour i also have the comcast modem and the RBR750 plugged into a surge and battery back up. the weakest like here is the sats, no battery-back up for them and they used to take forever to re-sync but after the upgraded firmware last night, WOW, the ORBI's came right back online which shocked me, i thought i would need to reboot the sats. but no input from me and the whole system came back online quick. i am no IT guy here but this is a major inprovement from the previous firmware that almost killed the ORBI system. thanks to all here on this forum, i have learned alot from here.
It's been 9 days since i returned the RBK753 to Costco and fired up my 5 year old Nighthawk R7900 and TP-Link Extender. I've had no forced reboots, no incomplete system backups and no devices have disconnected. Absolute measured performance is lower, but EFFECTIVE performance is more than adequate. Most days there are 3 sometimes 4 TVs streaming 1080 and 4k simultaneously with streaming smart speakers, VOIP and Zoom calls all in the mix.
I also have the guest network under its own VPN with no access to network resources other than the web which I couldn't do with Orbi.
Others have asked what I will replace with but I am going to wait a while. Netgear has announced their 4 channel mesh so I would expect other manufacturers to do likewise and prices will eventually drop on the 3 channel products which are more than adequate for my needs. (Costco is now selling the RBK753 for $350 in case anyone wants to start over again)
It's quite telling when a product support forum starts being crowded with other product recommendations to skip the product altogether...
I've been lurking not because my issue went away, but because I figured there would be no sensible, actionable solution we would find in future posts.
To continue with the first point: Does anyone have luck with returning this unit to Costco after its return period? I've heard stories people returning unsatifactory products at costco even if it's past the period just because they want to be a good merchant.
Costco should take it back, I have never had any trouble returning a product from them. Sadly I bought my RBR752 directly from Netgear and am stuck with it. I have since moved on to the TP-Link Deco AX68 for now and it works flawlessly for me. I'll sell my RBR752 but have a conscience, unlike Netgear so will pile it in a corner until someday a fix is out then sell it. Will never buy another Netgear product again.
Update: I bailed out of my support ticket, due to the time investment required to complete their incident submission template to engineering...was on the phone for 45 minutes and didn't get a 1/3 the way through. When I asked how long/SLA for a response from engineering, I was told 1week to 1 month...which basically turns me into a QA tester, not someone looking for an immediate fix.
In my own case, other sites lead me to discovering that using the 192.168.1.1/debug.htm landing page, I confirmed that my router was not rebooting. Whatever weirdness was happening, the router was staying up.
Then I was able to confirm that the traffic going through Netgear GS308 switch connected on 1 of the router lan ports was what was problematic. The satellites are connected hardwired directly to the router base station. By means of a long ethernet cable, I was able to take a problem connection, plug into back of satellite and network connectivity restored immediately...so the Orbis are working fine, been up for 4 days straight now. Indeed, WiFi was always good...soo.
So, I'm focusing on these possibilities:
-Bad switch (Netgears first and only suggestion once we got this far)
-Orbi doesn't like this switch but others might work
-Orbi is bad at routing connected switches, so might look at putting router/switch in front of it, moving it to AP mode.
I see a lot of postings on Orbi not liking "Green" Switches but I was told by network guy that protocol had been around a while, he'd be surprised if that was truly root cause.
There's another forum member (furry something) here who's every other post is "recommend HP 1400/1800" so that's probably next attempt..and they're on sale right now.
I'll post back if I find a way out of this.
One piece of advice for passersby: Networking can be time consuming. If you depend on fast internet for work from home scenario, consider if what you really need is small business like setup, installed by local professional who can provide support.
I only recently discovered the Orbi Pro line and in hindsight, I'd probably have gone that route...or Ubiquity.
What brand and model Switches do you have if you have some already?
d700 wrote:
Update: I bailed out of my support ticket, due to the time investment required to complete their incident submission template to engineering...was on the phone for 45 minutes and didn't get a 1/3 the way through. When I asked how long/SLA for a response from engineering, I was told 1week to 1 month...which basically turns me into a QA tester, not someone looking for an immediate fix.
In my own case, other sites lead me to discovering that using the 192.168.1.1/debug.htm landing page, I confirmed that my router was not rebooting. Whatever weirdness was happening, the router was staying up.
Then I was able to confirm that the traffic going through Netgear GS308 switch connected on 1 of the router lan ports was what was problematic. The satellites are connected hardwired directly to the router base station. By means of a long ethernet cable, I was able to take a problem connection, plug into back of satellite and network connectivity restored immediately...so the Orbis are working fine, been up for 4 days straight now. Indeed, WiFi was always good...soo.
So, I'm focusing on these possibilities:
-Bad switch (Netgears first and only suggestion once we got this far)
-Orbi doesn't like this switch but others might work
-Orbi is bad at routing connected switches, so might look at putting router/switch in front of it, moving it to AP mode.
I see a lot of postings on Orbi not liking "Green" Switches but I was told by network guy that protocol had been around a while, he'd be surprised if that was truly root cause.
There's another forum member (furry something) here who's every other post is "recommend HP 1400/1800" so that's probably next attempt..and they're on sale right now.
I'll post back if I find a way out of this.
One piece of advice for passersby: Networking can be time consuming. If you depend on fast internet for work from home scenario, consider if what you really need is small business like setup, installed by local professional who can provide support.
I only recently discovered the Orbi Pro line and in hindsight, I'd probably have gone that route...or Ubiquity.
- Netgear GS308. Longest it’s held is 2.5 days, then get “Self Assigned IP error” and kaputs.
Just picked up D-Link DGS108 per your recommendation
The Orbis give me 1.2Gbps via Ethernet reliably, <5ms latency and Wi-Fi in excess of 500Mbps everywhere, 750-800 if unobstructed.
Otherwise I wouldn’t spend so much time. So aggravating.
- jdk1120
As I posted above, I returned to Costco after 7 months. Normal return period for electronics at Costco is 3 months. All I said was, it worked for 3 months, then the manufacturer sent updates that made it unusable. I did have all the original packing material and the receipt.- The 90 days return policy in Costco on electronics doesn't apply for networking products, including routers. Returned mine after a year and said that it just stopped working, no other questions asked.
