NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New - RBR750 / RBS750 Firmware Version 4.6.5.14 Released
Enhancements:
Adds support for the RBS350
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/secu...
WOW, this morning about 2am i decided to update my two ORBI RBS satillites first. and that went ok, till a fantom ORBI showed up in my Orbi App. i then proceeded to update the RBR750, that went well till it said it was online but it wasnt. i followed the directions according to Furrye38, (ty) and i unplugged the sats and then the router, waited 2-3 minutes then i plugged in the router and then the sats and waited........it took a few minutes and the router came online then the sats followed. it still took some time for all my devices to get back on line (about 60), which is normal thing that has been happening. then today was the test. we had some heavy thunderstorms roll in, these south florida storms alway knock out some power or damages some weak transformers to were the power goes on and off real quick. it happened 3 times in a half hour i also have the comcast modem and the RBR750 plugged into a surge and battery back up. the weakest like here is the sats, no battery-back up for them and they used to take forever to re-sync but after the upgraded firmware last night, WOW, the ORBI's came right back online which shocked me, i thought i would need to reboot the sats. but no input from me and the whole system came back online quick. i am no IT guy here but this is a major inprovement from the previous firmware that almost killed the ORBI system. thanks to all here on this forum, i have learned alot from here.
I write this post to say goodbye to Netgear, forever. I leave it as a cautionary tale for anyone planning on purchasing. And I hope, someone in Netgear reads this, and questions their corporate behaviour towards this community.
On paper, Orbi is a cracking system
Few mesh systems can compete with Orbi when it comes to hardware specifications. The RBK753 has cutting edge wifi technology, that in theory, is class leading.
However, the reality is this system is a hot mess
Lets start with the good. When it works, the system is lightning fast. My 1GB connection is comfortably pumped around my house, and whether connected to the base router or satellite, I get a solid 600-700mpb over a wifi 6 iphone. Apple connectivity is stable with bonjour and airplay, not the case for many routers. And aesthetically, it's a nice system.
However, the v4 firmware is a disaster. Satellites disconnect at regular intervals. Lights cycle between white flashing, to blue, to nothing. Disconnections occur. This has been happening for months without fix.
This has taught me a big lesson with wifi and home networking - speed is nothing, without stability.
Issues happen. The sign of a company is how they deal with them.
The firmware issues are very frustrating. But what it has exposed is much worse; a company who do not seem to care about their customers and the issues they are facing.
There has been no public acknowledgement of the problem. No one posts on these forums from Netgear, not one moderator steps in to provide assurances issues will be fixed. The silence is deafening.
To make it worse, support only lasts 90 days. So Netgear break the system you purchase, then don't provide support - astonishing!
The various levels of support do not talk to eachother or understand the issue. The amount of product on this forum that Netgear have returns and replaced for hardware issues, when it is clearly firmware, is shocking. Waste of time and effort all round, when the issue is dead clear on the firmware.
There is no way to roll back the firmware - this one really gets me. v4 is clearly broken. v3 worked. But Netgear won't allow a roll back, won't acknowledge the issue, so you're stuck. Why you might ask? A roll back would seem obvious? I suspect its because the new firmware brings with it a paid subscription to parental controls...
So in the bin it goes, along with a lifelong netgear customer
That's me done. I've used Netgear products all my life, but never again. I am shocked at how Netgear have handled this whole mess.
The sign of a great company is not never making mistakes, but how they deal with them. Netgear need to be better than this.
Looks like I'm not the only one. Maybe I should start looking for another system