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Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 24, 2022

New - RBR750 / RBS750 Firmware Version 4.6.7.13 Released

New Features: 03/24/2022 SPC support for clients connected to guest network.  DHCP Option 60&61 support for ISP internet & IPTV connectivity. Enhancements: Singapore password requiremen...
sethm1's avatar
sethm1
Guide
Mar 25, 2022

I cant update.  On my pc (windows 10) on the firmware update page/screen, the router & satellite #1 shows the new update but Satellite #2 is saying “service unavailble” its not even showing the current firmware number. Because of this i cant update the router or satellite #1.

satellite 2 is pulsing white.

what now??

sethm1's avatar
sethm1
Guide
Mar 25, 2022

Update:

Attempted the update to 4.6.7.13.

The firmware update screen on my windows 10 PC - in my home's Orbi website was only able to show the new firmware for the router & one of my satellites.  The other satellite said “service unavailable" and that satellite blinking white. So not able to update even the router or the one satellite. 

 

I unplugged the 'bad' router, then re-scanned for the new firmware.  Success.

 

With the 'bad' satellite still blinking, I performed a re-sync.  success.

Back to the firmware update screen. After clicking "Check'  - nothing. Zippo.

 

I then tried a manual (after downloading the satellite from the download page) but after clicking 'upload'  got a failure notice.

 

NOW WHAT ?

 

Oh - the Orbi App on my ipad shows Satellite 1 as the bad one - where on the PC in the Router web page it says Satellite 2.  I cant even comprehend that.

 

AND why is the model name & firmware version missing from the 'good' satellite?

this screen shot taken 5 minutes after checking for firmware - and still saying "please wait"  see photo.