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Forum Discussion
New - RBR750/RBS750 Firmware Version 4.6.9.11 Released
RBR750/RBS750 Firmware Version 4.6.9.11 Released
New Features:
Adds an auto-firmware upgrade enable/disable option <Long awaited feature is FINALLY HERE!
https://kb.netgear.com/...
How was the system updated? Manually?
Did you first update the RBS then the RBR?
If all is updated across the board, do a factory reset on the RBS and RBR. Turn OFF the RBS when the front LED blinks WHITE. Set up the RBR from scratch. When it's fully set up, bring the RBS to same room as the RBR and turn ON one at a time, when the front LED pulsates white, press the sync button on the RBS and press the sync button on the RBR or use the Add Satellite function on the RBRs web page and select the Sync button here.
Or you can connect a ethernet cable between the RBS and RBR and let the RBS sync, when you see the front LED turn BLUE, disconnect the ethernet cable then let the RBS sync wirelessly on it's own with the RBR.
Watch the RBRs web page for status and updates on the RBS connections.
coys wrote:
Fairly certain this update killed one of my satellites. Since I performed the update the other day, one satellite pulses white indefinitely and the other satellite doesn't show any devices connected to it while literally everything on my network attaches on the router directly.
Unless others have any suggestions, I assume I'll need to reset everything from scratch (exactly how I want to spend my Sunday night when I need everything up and running at 4am Monday). Unbelievable that this system costs as much as it does and is as unreliable as it is when it comes to updates.
RBR750
4.6.9.11
Thanks for the suggestions. Believe I initiated updates from the Orbi app, no idea if i did RBR first before satellite. What happens if I did the satellite first? Seems insane that there'd be a requirement for them to be updated in a specific order and then no UI to tell me that. It's 2022, shouldn't need a support page for how to update firmware. That's a complaint to netgear, though, not you. 🙂
Ya we know but we presume due to the human condition, this will not be perfect or ever be perfect. Updating the Orbi RBS first has been a known item for years, even with the older RBS. Just how it is.
Orbi app has been problematic as well and we recommend using the RBS web page and manually updating the RBS using the downloaded file mentioned in this thread, then the RBR lastly using it's web page.
All the update process information is included in this thread.
- I mean all of it is a horrid user experience. That’s enough of a reason for them to spend cycles on fixing it. If it’s an issue for years, why not fix it? If the app is a problem, why not fix it?
If “this is just how it is and we should get used to imperfection”, I’ll just leave Netgear for a company that gives a crap about the quality of their products. Again, something like this shouldn’t require reading a manual for a bunch of specific, detailed upgrade steps. Baffling that it’s accepted as “will not ever be perfect”.You can complain and voice your concerns however this forum is mostly supported by experienced users and other users who give help and support information on getting problems fixed. Anything beyond that is beyond forum help. Something you'll need to open a support ticket for with NG support.
Other factors may also be involved as well in regards to FW updates and the condition of your system. I've found that even if the RBS are placed too far from the RBR, this maybe one condition what would lead to bad experienced in FW updates. There maybe other odd issues that we can't all cover as not everyone has the same configuration or environment. So there maybe odd issues seen with different users. Not everyone has seen this problem while other may.
NG has implemented giving users more control on FW updates now and we recommend taking advantage of this. User have been asking about this for years.
IF your new to Orbi and FW updates then its not your fault about FW update, recommended process and methods and would be a learning experience for you.
Over all, were just here to help if we can. If not, you'll need to contact NG support.
Good Luck.
coys wrote:Thanks for the suggestions. Believe I initiated updates from the Orbi app, no idea if i did RBR first before satellite. What happens if I did the satellite first? Seems insane that there'd be a requirement for them to be updated in a specific order and then no UI to tell me that. It's 2022, shouldn't need a support page for how to update firmware. That's a complaint to netgear, though, not you. 🙂
I use the internal updater to download and upgrade. I don't know what order it uses. If there is a specific order, then it Netgear should enforce that.
