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New - RBR760 / RBS760 Firmware Version 6.3.6.4 Released
New Features and Enhancements: 11/22/2022
Supports HK and Singapore.
Bug Fixes:
Various Armor bug fixes
Security Fixes:
Addresses security vulnerabilities.
For more informatio...
My satellites show as connected in the home screen graphic.
However on the Attached devices page they show over and over disconnected and you cannot click on them to edit the name or the backhaul status.
In the a Orbi app you cannot see the 2 satellites at all.
However they are connected as shown by devices being connected to them in the attached devices and firmware update areas
.
This looks like the sort of "impossible" situation. i.e.
- This cannot be possible, yet
- It is happening
that calls for a Factory Reset and reconfigure. I recall seeing posts some time ago about satellites appearing dozens of times, but cannot remember a search term that would find it in the forum archives.
I see this far to often on these forums - essentially the old PC turn it off and back on again and see if it works. This doesn't take into consideration all the custom ACL's or work you put in to setting it up just right and now you get to do it all over again because it can't properly update its own firmware. I probably have little choice but to wait until a downtime and do just that but its something Netgear should address.
It is sad but after a complete factory reset and re-setup it seems to be working as expected. This should not be something a normal end user needs to do to have it operate properly.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
What browser are you using? Happens in other browsers?
How are the RBS connected to the RBR? Wireless or ethernet wire?
How was the system updated? Manually, Orbi app or Auto Update from NG?
Has this been working before or just started happening?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
