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Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 11, 2023

New - RBR760 / RBS760 Firmware Version 6.3.6.4 Released

New Features and Enhancements: 11/22/2022 Supports HK and Singapore. Bug Fixes: Various Armor bug fixes Security Fixes: Addresses security vulnerabilities. For more informatio...
JasonMCUSA's avatar
JasonMCUSA
Aspirant
Mar 30, 2023

My satellites show as connected in the home screen graphic.

However on the Attached devices page they show over and over disconnected and you cannot click on them to edit the name or the backhaul status.

In the a Orbi app you cannot see the 2 satellites at all.

 

 

However they are connected as shown by devices being connected to them in the attached devices and firmware update areas

 

.

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 30, 2023

This looks like the sort of "impossible" situation.  i.e.

  • This cannot be possible, yet
  • It is happening

that calls for a Factory Reset and reconfigure.  I recall seeing posts some time ago about satellites appearing dozens of times, but cannot remember a search term that would find it in the forum archives.

  • JasonMCUSA's avatar
    JasonMCUSA
    Aspirant
    Apr 04, 2023

    I see this far to often on these forums - essentially the old PC turn it off and back on again and see if it works. This doesn't take into consideration all the custom ACL's or work you put in to setting it up just right and now you get to do it all over again because it can't properly update its own firmware. I probably have little choice but to wait until a downtime and do just that but its something Netgear should address. 

  • JasonMCUSA's avatar
    JasonMCUSA
    Aspirant
    Apr 04, 2023

    It is sad but after a complete factory reset and re-setup it seems to be working as expected. This should not be something a normal end user needs to do to have it operate properly.