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Forum Discussion
New - RBR850 / RBS850 Firmware Version 4.6.14.3 Released
Security Fixes: 12/01/2022
Addresses security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Bug Fixes:
Moves th...
What CAT# lan cable are you using between the RBR and ONT? CAT6A STP is recommended.
Sounds like there is a ONT service issue at the ONT and when it stops working right, and gets going again, it's not correctly handshaking with the RBR to get service re-established as you see when you disconnect the ethernet cable from the WAN Port then back in, it starts working. Something to contact the ISP about and let them know the ONT service is stopping every so often.
vn3107 wrote:
I have a problem where my RBR850 loses it's connection to my Nokia ONT, from Metronet. When this happens, the lights on the RBR850 turn magenta.
If I unplug the ethernet cable from the ONT to the RBR850, then plug it back in, the internet connection to the ONT starts working again. This happens about every 48 hours or so.
I have the latest firmware installed as of 3/25/2023, performed factory reset, etc. but the connection to ONT still goes out every couple days.
I'm using 3 RBS850's all hardwired to the router through a D-Link network switch. All of the sattelites show a good, wired backhaul connection.
Can anyone offer suggestions?
I'm currently using the ethernet cable that came from an eero, PRO6 E.
It doesn't say anything on the jacket.
I have a cat 7 cable that I will try tonight after work.
I have contacted Metronet several times and they tell me that everything looks good on their end???
Metronet provided me me an eero, PRO 6 E to try or troubleshooting purposes, but I have a bunch of money invested in my Orbi system, so, I want to use it. It's just so frustrating that it will work for a day, two or three before it loses connections so it's hard to troubleshoot.
Try some CAT6A STP cabling, not UTP cabling.
The internet connection went out again about 12 hours after switching the cable.
I don't think the cable is the problem.
Last night when the internet connection dropped, I left everything plugged in and powered on and used the browser interface to log into the router admin page, I then clicked the advanced tab/connection status/renew and then the internet started working again right away. Any thoughts? Do you know what is causing this? Is there something in the firmware causing the router, or from my ISP, to be unable to automatically get a new lease?
Sounds like there is a ONT service issue at the ONT and when it stops working right, and gets going again, it's not correctly handshaking with the RBR to get service re-established as you see when you disconnect the ethernet cable from the WAN Port then back in, it starts working. Something to contact the ISP about and let them know the ONT service is stopping every so often.
How was the FW updated on the Orbi system? Using Orbi App or thru the RBR and loading FW files manually using a wired PC and web browser?
You might try the EERO system online for a few days to see if the EERO sees this same problem or not. Could be telling.